The News: Twilio released its Q2 2023 earnings for the period ending June 30, 2023. The company’s Q2 2023 revenues grew to $1.04 billion, reflecting a 10% year-over-year (YoY) increase as the company executed on its plan for operational efficiencies and growth. Read the Q2 2023 earnings release on Twilio’s website for more information.
By the Numbers for Q2 2023:
- Twilio Q2 2023 non-GAAP income from operations was $120.1 million compared with non-GAAP loss from operations of $7.3 million for the second quarter of 2022
- Twilio Q2 2023 revenues were up 10% YoY to reach $1.04 billion
- Communications revenue of $913.1 million for Q2 2023
- Data & Applications revenue of $124.6 million for Q2 2023
Guidance for Q3 FY 2023:
- Total revenues in the range of $980-$990 million
- Non-GAAP income from operations in the range of $75 to $85 million
- Non-GAAP diluted earnings per share (EPS) are expected to be in the range of $0.33-$0.37
Twilio is feeling optimistic about the rest of 2023 and is raising full year non-GAAP income from operations guidance to between $350 million and $400 million.
Solid Q2 2023 Results for Twilio With 10% Total Revenue Growth YoY
Analyst Take: Customer engagement platform provider Twilio reported earnings that demonstrate adherence to and execution of its strategy to drive efficient growth. The company exceeded both revenue and profit targets and is on a solid path, with both Communications and Data & Applications delivering against objectives.
Of note, Twilio divested its IoT business in June 2023 and its ValueFirst business in July. Both businesses will be excluded from Twilio’s results in future periods.
The second quarter of 2023 saw Twilio gaining customers, enriching its roster of strong partners, and introducing new solutions, many of which leverage AI. In continued challenging macroeconomic conditions, Twilio’s revenues reached $1.04 billion, growing 10% year over year. Similarly, both Twilio segments experienced double digit revenue growth.
Communications and Data & Applications Performing to Plan
Communications
Twilio Communications reached $913.1 million in revenue in Q2, up 10% year-over-year. This group has worked to streamline its cost structure with an eye toward profit generation. Its Communications segment is particularly vulnerable to larger economic trends since it is based on usage, but the company still saw many successes this quarter, including signing its largest-ever messaging deal with a leading marketing automation company. The company also expanded a current Fortune 500 customer relationship, which will boost that customer’s ongoing messaging spend with Twilio by $1 million a month.
On the product side, there were a few notable releases that leverage the company’s growing AI capabilities. Fraud Guard for Verify was launched and SMS Pumping Protection was piloted. Twilio Voice was also released into public beta, using AI to tease out insights from call recordings.
Data & Applications
Twilio Data & Applications produced $124.6 million in revenue in Q2, demonstrating 12% YoY growth. Similar to Communications, this segment also dug in on its AI investments, both through partnerships and product development. One of the highlights of the quarter was the introduction of Twilio’s CustomerAI technology, which layers predictive and generative AI capabilities across the company’s entire platform. Twilio is also being bolstered by partnerships with Databricks and FrameAI as well as an expanded collaboration with Google Cloud to bring generative AI to Twilio Flex and across the Customer Engagement Platform.
Key deals were signed with Follet, Fortune Media, and a Fortune 100 property and casualty insurance provider.
Looking Ahead
While there were some points of concern during the earnings call, including volume weaknesses in a few verticals in Twilio Communications and some price sensitivity noted in the Data and Applications segment, there was a lot to like about what Twilio demonstrated this past quarter.
First was the company’s adherence to its commitment to efficiency. This strength was well proven this quarter as the company tightened its belt and worked on creating optimal internal structure. It was also good to see increased sales focus in priority areas.
Second, the company’s deepening commitment via investment and partnership to AI bodes well for Twilio’s future. The company is starting Q3 2023 with two very notable partnerships – a collaboration with Amazon Web Services focused on predictive AI and the integration with OpenAI, allowing customers to use OpenAI’s GPT-4 model in Twilio Engage.
Delivering outstanding customer experiences is largely about offering a level of personalization that is just right for customers and providing smooth interaction touchpoints. The data that Twilio is sitting on will be greatly enhanced via the use of AI, providing benefit to both those CX action points and we can expect this growing capability to emerge as the fuel that can bring Twilio to the next level.
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
Other insights from The Futurum Group:
Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI
Twilio’s CustomerAI Technology Enables One-to-One Customer Engagement
Customer Engagement Can Drive Revenue Growth and Support Financial Goals
Author Information
Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.
From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.
A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.
An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
