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Category: Enterprise Applications

Shelly Kramer

New Solutions from ServiceNow Help Enterprises Advance Digital Transformation

Futurum principal analyst Shelly Kramer explores the three new innovations announced by ServiceNow at their Knowledge 2022 event, their potential impact, and the trend toward unified platforms that accelerate digital transformation efforts.
Groq Ushers In a New AI Compute Paradigm: The Language Processing Unit
Clint Wheelock
Clint Wheelock

Feedback Needs to Create Action

Customer loyalty
Keith Kirkpatrick

Reducing Customer Effort to Improve CX and Loyalty

Creating Frictionless Interactions, Increasing Speed and Efficiency, and Eliminating Repetition Are Key to Maintaining Customer Loyalty
Shelly Kramer

Oracle Fusion Cloud’s Customer Data Integration Provides Unified View to Service Agents

Futurum principal analyst Shelly Kramer explores Oracle Cloud Fusion’s integration of Oracle Unity customer data into its Oracle Service application in an effort to provide customer service agents with a unified view of their customers and enable better customer experiences.
Daniel Newman

IBM and Amazon Web Services Sign Collaboration Agreement to Run IBM Software-as-a-Service on AWS

Futurum's principal analyst Daniel Newman dives into the recent collaboration agreement between IBM and Amazon Web Services (AWS). The agreement will provide clients with access to IBM’s software portfolio on cloud-native AWS.
Ron Westfall

T-Mobile and Cradlepoint Aim to Streamline Business Adoption of 5G FWA

Futurum’s Ron Westfall assesses why the T-Mobile Cradlepoint alliance can help streamline business adoption of 5G FWA services nationwide, boost differentiation of the T-Mobile Business Internet service offering, and provide additional warrant for Ericsson’s 2020 acquisition of Cradlepoint.
Shelly Kramer

Zoho Launches Zoho Marketing Plus, a Unified Marketing Platform Designed to Increase Effectiveness of Marketing Strategies

Futurum principal analyst Shelly Kramer covers the launch of Zoho Marketing Plus, Zoho’s unified marketing platform designed to help marketing teams more effectively collaborate, manage campaigns and campaign analysis, offer improved customer experiences and, perhaps most importantly, help CMOs drive business growth.
Steven Dickens

Kyndryl and Red Hat Announce Partnership to Advance IT Automation for Multicloud Infrastructure

Futurum analyst Steven Dickens provides his take on the recently announced partnership between Kyndryl and Red Hat. As hybrid cloud deployments start to happen at scale Global System Integrators are flocking to form relationships with providers such as Red Hat so they can be skilled in the latest technologies such Ansible Automation Platform.
CX customer wins
Alex Gaw

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts
Salesforce CRM Analytics
Alex Gaw

Salesforce Launches CRM Analytics With New Features

Retooled AI-Driven Solution Infuses Insights Directly Into Customer Workflows
Senior citizen customer experience
Keith Kirkpatrick

Providing Better CX for Seniors

Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes
Steven Dickens

VMware Extends Wipro and Atos Partnership

Futurum analyst Steven Dickens provides his take on the recently announced partnership extensions between VMware, Wipro and Atos. As Kubernetes deployments start to happen at scale, Global System Integrators are flocking to form relationships with VMware so they can be skilled in the latest technologies.
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