Category: Enterprise Applications

Making Hybrid Work, Work – The Six Five Summit Session
The Test Sought to Find New Ways of Working for Employees
Contact Center CX Enhanced by Integrating Beneficial Technologies
Futurum principal analyst Shelly Kramer explores the Microsoft and Cisco partnership announced at Microsoft Ignite 2022, which will bring Microsoft Teams to Cisco meeting devices, highlighting the role interoperability plays in serving up best-in-class collaboration experiences for customers.
Wainhouse senior analyst Daniel Root, part of The Futurum Group family of companies, covers Cisco’s announcement of native Microsoft Teams support for Webex devices and the role that will play in meeting flexibility.
A Negative Personal Experience Provides Reminder of All That Goes into Positive CX
At the recent Microsoft Ignite 2022 event, the company announced several new interactive collaboration features for Microsoft Teams, as well as an enhanced Premium option. Futurum's Daniel Newman looks into the new features, and what we can expect out of them going forward for both customers, and businesses.
In this report, Welcome to the Hybrid Lobby – A Perspective on Workplace Experience Platforms, Craig Durr, Senior Analyst from Wainhouse, part of The Futurum Group family of companies, looks at the challenges from the view of IT administrators, as they are tasked with creating a new experience to address new demands in the workplace.
Futurum principal analyst Shelly Kramer spent some time with creative pros this week and shares thoughts from the field on Adobe’s recent news of its intended acquisition of Figma for $20 billion, expanding the company’s already extensive suite of creative tools for professionals.
The Two Contact Center Solutions Aim to Increase Productivity in Agents, Prevent Burnout
Craig Durr, Senior Analyst with Wainhouse, a Futurum Group Company, shares his take on the recently announced Logitech Sight AI camera, why it is a game changer, and the challenges Logitech will face as customers wait for the solution to be available.
Daniel Root, Senior Analyst with Wainhouse – A Futurum Group Company, covers the news of the recently announced ScreenBeam MAXHUB technology alliance and why this move is a strategic answer to corporate meeting space challenges.

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