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Category: Customer Experience

Customer insights and feedback roundup
Sherril Hanson

CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall

Review Management, Survey Trends, Partnerships, Insights to Action, and Hospitality Feedback Are Topic Areas
CX Innovators Tealium
Clint Wheelock
Clint Wheelock

CX Innovators: Heidi Bullock, Tealium

Creating More Personalized Customer Touchpoints Using Strategic Technology and Effective Business Processes
Customer Trust
Sherril Hanson

Maintaining and Building Customer Trust in the Face of an Economic Downturn

Techniques to Keep Customers Confident in their Brand Experience
CX surveys and research studies
Alex Gaw

New Research from Partnership for Public Service, Emplifi, Qualtrics, ISG, and IDC

Topics Include Government CX Budgets, 2023 as Year of Authenticity, and the Future of CX
CX Innovators eGain
Clint Wheelock
Clint Wheelock

CX Innovators: Ashu Roy, eGain

Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
These five technology stocks give investors more reward for their risk as Big Tech flames out
Daniel Newman

These Five Technology Stocks Give Investors More Reward For Their Risk as Big Tech Flames Out

Earnings season for the technology sector is just about over. It’s been a mixed bag. Slower economic growth and higher interest rates put a damper on revenue. Some of the biggest names in tech have come up short, leading to rare selloffs.
CX Innovators - Bajaj Allianz
Clint Wheelock
Clint Wheelock

CX Innovators: KV Dipu, Bajaj Allianz

Reducing Friction in the Insurance Customer Journey through Strategic Technology Deployments
Daniel Newman

Salesforce Q3 2023 Revenues up 14% YoY

Futurum analysts Daniel Newman and Michael Diamond discuss Salesforce’s Q3 2023 earnings results, coupled with the adjustments it has made, should help propel the company for market share gains and profitable growth in the future.
Daniel Newman

The Main Scoop, Episode 05: Operational Excellence and the Customer Experience

On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by Meral Temel, Mainframe Platform Leader at JFORCE, to discuss the opportunities and risks when pursuing an operational excellence strategy to achieve the highest levels of service to customers.
Predictive Net Promoter Score
Sherril Hanson

Forsta Launches Predictive NPS

New pNPS Feature Designed to Foster a Deep Understanding of Customers, Even the Silent Ones
Ruby Tuesday CX Innovators
Clint Wheelock
Clint Wheelock

CX Innovators: Kevin FitzPatrick, Ruby Tuesday

Harnessing New Programs and Technology to Evolve the Restaurant Customer Experience
CX surveys and research studies
Alex Gaw

New Research from Kubra, Genesys, Forrester, Infinity, and Mitto

Research Topics Include Insurance, CX in Banking, Trust, Contact Center Call Experience, and Omnichannel Messaging
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