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Category: Customer Experience

Consumer attitudes about AI and CX
Sherril Hanson

New Research Shows Consumers Believe AI Can Support Positive CX

Dash Research Chats with John Nash, Chief Strategy and Marketing Officer, Redpoint Global
Daniel Newman

Doing More With Less is Every Organization’s Goal — Viva Sales Actually Makes That Possible

In our latest research brief, Doing More with Less is Every Organization’s Goal — Viva Sales Actually Makes That Possible, done in partnership with Microsoft, we analyze the current state of the sales environment and how businesses can best approach narrowing the gap in work-life balance for their employees, while still improving their sales and their customer experience.
CX Innovators - Kristi Gole of Global Hotel Alliance
Clint Wheelock
Clint Wheelock

CX Innovators: Kristi Gole, Global Hotel Alliance

Fostering Hotel Guest Loyalty in a Resource-Constrained Market
Daniel Newman

A Deep Dive into Nokia’s Evolution, Growth, and Brand Strategy

On this episode of the Futurum Tech Webcast – Interview Series, Futurum’s Daniel Newman sits down with Nokia’s Shaun McCarthy to talk about current market opportunities for the telco giant and what the future holds.
CX surveys and research studies
Alex Gaw

New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys

Topics Include Citizen Satisfaction, CX in the 2022 Holiday Season, Chatbots, and the Consumer-Retailer Divide
EisnerAmper survey on cybersecurity and CX
Keith Kirkpatrick

Corporate Leaders See External Hackers, Internal Staff Errors, as Top Cybersecurity Breach Causes

Increased Customer and Employee Friction May Be Necessary to Thwart Threats
CX Innovators - Marlene Kolodziej of Ricoh
Clint Wheelock
Clint Wheelock

CX Innovators: Dr. Marlene Kolodziej, Ricoh

Improving Customer Satisfaction and Operational Efficiency in the Age of Digital Transformation
Shelly Kramer

Retailers Prioritize Resiliency in Physical and Digital Stores to Protect and Grow Businesses

In our latest report, Retailers Prioritize Resiliency in Physical and Digital Stores to Protect and Grow Businesses — done in partnership with Microsoft— we examine the possible ties between the use of retail technology and perceptions of resiliency, both today and in the future.
CX surveys and research studies
Alex Gaw

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Topics Covered Include Immersive CX, Inventory Challenges, Innovation, Customer Sentiment, and Employee Retention
Shelly Kramer

Neat Introduces Neat Pulse, a Comprehensive Offering of Support and Management Services to Deliver Complete Video Device Control

Futurum principal analyst Shelly Kramer explores Neat’s newly announced Neat Pulse offering, a comprehensive offering of support and management services that is designed to provide businesses easy, efficient, and reliable control over all their Neat devices, including when it will be available and the exclusive way in which it will be sold.
CX Innovators - Dan Barnhart of Transamerica
Clint Wheelock
Clint Wheelock

CX Innovators: Dan Barnhart, Transamerica

Simplifying the Insurance Customer Journey with Strategic Technology Investments
Daniel Newman

The Potential Impact of Outcome-based Investment on Customer Experience

On this episode of the Futurum Tech Webcast – Interview Series, Futurum principal analyst Daniel Newman sits down with Marne Martin of IFS, to discuss service management in the global market.
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