Category: CRM

Spotify’s Handling of the Joe Rogan-Neil Young Controversy Reveals Shortcomings in Automated Customer Support
Executives Identify Key Challenges and Provide Tips to Navigate CX Landscape
The Customer Success Platform Provider Seeks to Help Fight Churn in Real Time
Deals Expand Majorel Presence to 32 Countries and 5 Continents
Creating Value for Customers Will Help Grow the Business, Says Research Report
Salesforce reported fiscal third-quarter earnings for the period ending in October on Tuesday, beating Wall Street expectations on earnings and sales. Futurum's principal analyst Daniel Newman dives into the earnings report and other recent changes at the company.
Revenue Growth, Churn Reduction, and Improved Brand Advocacy All Contribute to the Business Case for Expanding Customer Success Initiatives

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