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Author: Sherril Hanson

CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO
Sherril Hanson & Keith Kirkpatrick

Customer Experience IQ Dashboards

Customer Experience (CX) dashboards focus on 7 segments of the market including Contact Center, Customer Data & Analytics, Customer Data Platform, Customer Data Feedback, Customer Relationship Management, Employee Experience, and Personalization & Optimization.
Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource
Sherril Hanson

Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource

The Employee Engagement Platform Offers an AI-Powered Solution for People Analytics, Performance, and Wellbeing
Sherril Hanson, Senior Analyst at The Futurum Group covers Rison Software’s announcement that its cloud-based employee engagement platform, VirtIX 360° is now available on the Microsoft Appsource platform.
BetterUp and Microsoft Viva Integration Supports Positive Employee Experience
Sherril Hanson

BetterUp and Microsoft Viva Integration Supports Positive Employee Experience

Focus on Supporting Employee Purpose, Performance, Productivity, and Wellbeing
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on how BetterUp’s integration with Microsoft Viva will support positive employee experience by offering personalized content and guided practices to support purpose, performance, productivity, and wellbeing.
Sherril Hanson

NICE Reveals Two New AI Announcements

ElevateAI’s 1K Every Day and Enlighten Actions Industry Benchmarks Are Launched
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two new AI-related announcements from NICE. One initiative will help broaden the usage of Elevate AI by offering 1,000 free transcriptions and CX insights daily and the other provides access to benchmarking data.
eGain and Talkdesk Partnership Elevates Agent and Customer Experience
Sherril Hanson

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Knowledge Automation and Enhanced Digital Capabilities Integrations Are Offered
Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity and workflow and provide a better customer experience.
Balto's Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences
Sherril Hanson

Balto’s Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences

Balto Leverages Data From Its Own Guided Calls to Find Objection and Soft Skills Trends
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into Balto’s Real-Time Index, launched in 2022 by the company’s Conversation Excellence Lab. The index takes in data from Balto’s 200 million plus guided calls and turns it into actionable insights.
XM/os2 Launched by Qualtrics
Sherril Hanson

XM/os2 Launched by Qualtrics

Sherril Hanson, Senior Analyst at The Futurum Group digs into the Qualtrics announcement of its next generation platform, XM/os2, offering artificial intelligence across all products to support empathy for deeper customer and employee relationships, and the ability to personalize and act at scale.
financial management systems
Sherril Hanson

The Integration of AI and ML into Financial Management Systems Offers Substantial Benefits to Technology Companies

In our latest research brief, The Integration of AI and ML into Financial Management Systems Offers Substantial Benefits to Technology Companies, done in partnership with Workday, we analyze the current approach to modernization and the challenges facing enterprises in today’s climate of fast-paced disruption, economic turbulence and labor challenges.
5 Questions with Sona Khosla, Chief Impact Officer at Benevity
Sherril Hanson

5 Questions with Sona Khosla, Chief Impact Officer at Benevity

Social Impact Technologies Can Help Recruit, Retain, and Engage Employees
Sherril Hanson, Senior Analyst at The Futurum Group interviews Benevity’s Chief Impact Officer, Sona Khosla and discusses how social impact technologies can help recruit, retain, and engage employees and why purpose must have a place at the table.
WalkMe’s Digital Adoption Platform Helps Remove EX Friction Points
Sherril Hanson

WalkMe’s Digital Adoption Platform Helps Remove EX Friction Points

Enhanced Efficiency, Empowerment, and Engagement to Meet Rising Employee Expectations
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down a demo of WalkMe’s platform, focusing on the benefits it provides for employees.
GSG Elevates EX and CX With the Use of Workforce Engagement Management
Sherril Hanson

GSG Elevates EX and CX With the Use of Workforce Engagement Management

Genesys Cloud CX Helped Improve Employee Engagement and Productivity
Sherril Hanson, Senior Analyst at The Futurum Group, interviews GSG, a full-service wholesale distributor and Genesys customer who had great success on both the EX and CX fronts after implementing Genesys WEM (on the Genesys Cloud CX platform).
QuestionPro Leans into the Healthcare Vertical
Sherril Hanson

QuestionPro Leans Into the Healthcare Vertical

Arti Bedi Pullins, President and Chief Healthcare Officer at QuestionPro, Talks Through the Increased Healthcare Focus and Broadened Capabilities
Sherril Hanson, Senior Analyst at The Futurum Group, talks with QuestionPro’s Chief Healthcare Officer to get insights into the company’s increased healthcare focus and the benefits that the latest acquisitions will bring to the segment.
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