The News: Rison Software, provider of the cloud-based VirtIX 360° Employee Engagement Platform, has announced availability of VirtIX 360° on Microsoft Appsource, making the product accessible to Business Central users on an affordable SaaS model. More information on the announcement is found on the Rison Software website.
Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource
Analyst Take: The cloud-based employee engagement platform, VirtIX 360° is now available on the Microsoft Appsource platform. Created by Rison Software, VirtIX 360°is an all-in-one management platform that can help support people analytics, performance, and wellbeing.
The VirtlX 360° Employee Engagement platform helps companies collect employee performance and wellbeing data in addition to customer sentiment. Being able to tie all these elements together can help find friction points that need to be addressed and can also help organizations identify areas to create tailored online training to lift capabilities.
Specific tools that are included are:
- Pulse, 360˚, and peer reviews
- Line manager upward feedback reviews
- Employee appraisals
- Employee satisfaction, engagement, and wellbeing
- Bespoke, company-authored training
- Customer feedback on service and products
- AuthorZone for rapid creation of surveys and training material
- Onboard Communicator utilising WhatsApp, SMS, and email
The VirtIX solution is an interesting one as it brings together CX, EX, and training. It is an all-in-one system that has a user-friendly distribution and reporting interface, as well as the ability to import employee information. This helps to measure and understand employee sentiment and monitor their training progress.
In a previous The Futurum Group interview with Richard Chalk, Managing Director of Rison Software, Chalk talked through the benefits.
“Proper experience is really reliant on a continual improvement framework. Evaluating employee and customer sentiment, you can drill down into areas of unhappiness or friction. For employees, sometimes they are unhappy and it’s because they really haven’t had the right training. If an employee can’t answer questions because they don’t have the right knowledge and then doesn’t perform well in their job, it’s simply a bad feeling. And could result in poor CX. Keeping employees fully trained in a company’s services and products, as well as best practice, compliance, and personal development, allows your company to present the best trained people to your clients. Our solution helps address all three pieces to this puzzle,” said Chalk.
Rison Software has worked with companies across the globe, most recently with Nissan Academy.
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
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Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
