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Customer Experience IQ Dashboards

CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO

Access the Dashboard: Customer Experience IQ Dashboards

Overview:

Futurum Intelligence provides on-demand, self-service visualization dashboards that inform with precision and depth to provide critical decision insight for strategists, product management, and marketers. Datasets are regularly updated with the latest in market data.

Going far beyond static text-based reports with locked in tables and graphs, Futurum Intelligence puts the control in your hands to dive deep, pull in close to look at segmentation, growth, percentage share, recent and emerging trends, and to pull back and see the entire market landscape and decision maker estate. Soon, Copilot will enable ChatGPT4 intelligence to create personalized inquiries, data views, and reports. Filter, slice, and export all data for use within your organization.

Our CX dashboard has been built up from data, insight, and analysis of the major vendors representing the largest market segments. Our CX analysts have over 10 years’ experience as research analysts each and  our lead analyst for the CX Dashboard is a Certified Customer Experience Professional – provided to professionals in recognition of their high level of knowledge of the customer experience discipline. And our lead analysts are available for inquiries as you explore your interest in the CX dataset.

Customer Experience (CX) dashboards focus on 7 segments of the market including Contact Center, Customer Data & Analytics, Customer Data Platform, Customer Data Feedback, Customer Relationship Management, Employee Experience, and Personalization & Optimization.

Drill down, drill up, filter custom views, ask NLP Q&A for custom graphics and tables, and export market data for internal and external use.

CX IQ subscription includes 16 different dashboards – a total market tree, total market overview, and two dashboards for 7 segments.

The Customer Experience (CX) Dashboards are comprised of two market overviews (CX Market Tree and CX Market Summary) and 7 market segments, each segment with two dashboards illustrating market size and forecast by revenue, and a separate dashboard illustrating percentage revenue growth or percentage share (based on filter selection).

The Market Data segment dashboards have 5 different selectable filters – Worldwide/Region, Year, Deployment, Product, and Industry. The % growth / % share segment dashboards have 7 filters – % Growth / % Share, Worldwide/Region, Year, Deployment, Product, Industry, and in the tile in the top right, in the top left of this tile, there is a user selection for Industry or Product filtering for % Growth or % Share based on your filter selection.

Each dashboard tile within Market Data or % Growth / % Share dashboards has a menu in the top right-hand corner […] accessible by first clicking in the tile, then clicking on […] to bring up the menu.  In each menu, users can show the graphic as a table, export the data, and select other functions.

Below the globe on the dashboards (all except for the Market Tree dashboard), is a tile entitled: “Ask Questions About Data”. This allows users via Natural Language prompts (a written question) to gain a quick numerical answer, custom tables, or graphs solely from the Futurum Intelligence CX dataset. Currently, responses are limited to numerical answers and the presentation of tables and graphs, e.g., “show me cloud revenue for 2023” returns an answer of “$46.6B” or “show me a pie chart of revenue by use case for 2023” – and the user will be presented with a pie chart. Soon Futurum Intelligence will add Generative AI to allow Natural Language prompts to return written summary reports, numerical data, and the presentation of tables and charts.

Selected views are saved while in a session and moving between dashboards. By hovering over and clicking on the CX icon in the top right-hand corner of each page, this resets all filers and returns the dashboard to the default view (home view). Hovering over and clicking on The Futurum Group logo will return the user to the Introduction page where they can navigate to another dashboard.

Questions?

To purchase this product or for more information, please contact Futurum Intelligence Client Services – intelligence@futurumgroup.com or (508)-254-7252

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