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Author: Keith Kirkpatrick

Empathy in customer service
March 6, 2023

Delivering Empathy to Improve CX

Salesforce analytics for CSPs
March 6, 2023

Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers

Amdocs Microsoft Customer Engagement Platform
February 28, 2023

Amdocs, Microsoft Announce a New Customer Engagement Platform

Remote contact center management
February 28, 2023

Managing Remote Contact Center Workers to Ensure Success

Enterprise CX spending survey
February 21, 2023

Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year

Alleviating customer experience pain points
February 15, 2023

Identifying and Responding to CX Pain Points

EisnerAmper survey on cybersecurity and CX
February 9, 2023

Corporate Leaders See External Hackers, Internal Staff Errors, as Top Cybersecurity Breach Causes

CX for local governments
February 3, 2023

Building Trust with Citizens Through Better CX

Restaurant customer experience technologies
January 31, 2023

Balancing Efficiency Against Human Interaction in Restaurants

Auto authentication using multi-factor authentication and biometrics
January 27, 2023

Auto-Authentication Techniques to Save Time and Improve CX

SugarCRM digital self-service launch
January 26, 2023

SugarCRM Debuts New Digital Self-Service Capabilities

January 23, 2023

Improving CX in Food Manufacturing

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