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Author: Keith Kirkpatrick

April 24, 2023

Survey Finds Consumers Are Wary of Generative AI

April 20, 2023

Driving Customer Utilization and Engagement with Communities

April 19, 2023

Improving Personalization and Convenience Via Next-Best Action Support

April 15, 2023

Navigating to a Better CX Via Inclusive Wayfinding Technology

April 12, 2023

Leveraging Support Ticket Data to Improve CX

B2B CX
April 6, 2023

Applying Technology to Support Better B2B Interactions

Financial Services CX
April 3, 2023

Serving Financial Services Customers More Efficiently and Effectively

HP Cartridge Authentication
March 20, 2023

Despite Customer Anger, HP Stands by Its Cartridge Authentication System

Salesforce launches Einstein GPT
March 8, 2023

Salesforce Announces Einstein GPT

Empathy in customer service
March 6, 2023

Delivering Empathy to Improve CX

Salesforce analytics for CSPs
March 6, 2023

Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers

Amdocs Microsoft Customer Engagement Platform
February 28, 2023

Amdocs, Microsoft Announce a New Customer Engagement Platform

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