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Author: Keith Kirkpatrick

June 14, 2023

‘Noisy’ Quantum Computers May Provide Value Before the Era of Fault Tolerance

Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM Quantum’s research announcement around the use of novel error-correction techniques that may allow the use of today’s non fault-tolerant quantum...
June 14, 2023

Pega’s Infinity ’23 to Deliver Low-Code Development, Process Optimization

Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of Pegasystems’ Infinity ’23 software suite, focusing on its various features sets, capabilities, and value proposition to enterprise organizations....
June 14, 2023

Parsec Highlights Customer-Focused Interface Enhancements to Its MES Platform

June 8, 2023

Twilio’s CustomerAI Technology Enables One-to-One Customer Engagement

June 7, 2023

Salesforce Unveils Marketing GPT & Commerce GPT for End-to-End Personalization

June 6, 2023

FCA’s Consumer Duty Framework: Rules and Standards to Drive Better Customer Experiences

June 6, 2023

Sprinklr AI+ Unifies Its Proprietary AI with Generative AI from OpenAI

June 5, 2023

Automation Anywhere Launches Generative AI Tools

June 5, 2023

Customer Care Questions Drive Significant Engagement with Social Media Platforms

June 1, 2023

Delta Launches, Then Pauses, Employee Recognition Program After Backlash

May 31, 2023

Frontier Places Last in J.D. Power 2023 North America Airline Satisfaction Survey

May 30, 2023

Five9 Accelerating Its Push Into the Enterprise Market

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