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Author: Keith Kirkpatrick

May 17, 2023

SugarCRM Enterprise Release Features New User Experience Improvements

May 15, 2023

Salesforce Introduces Generative AI-Enabled Version of Tableau

May 12, 2023

Zendesk Launches Conversational Commerce Capabilities

May 12, 2023

SMB Customers Expect Fast Resolution and Digital Engagement Across Multiple Channels

May 10, 2023

TTEC Holdings Announces Expanded Suite of Generative AI-Enabled CX Solutions

May 10, 2023

Designing Virtual Agents and Chatbots for Better Customer Engagements

May 9, 2023

Five9 Renaming CCaaS Solution; Highlights New Customer Case Studies

Webex AI product enhancements
May 8, 2023

Cisco Focuses on Speedy Implementation and Complexity Reduction to Win Customers

May 4, 2023

LivePerson Launches Generative AI Products and Tools

May 3, 2023

Creative Virtual Using Vectorization to Limit ChatGPT Hallucination

April 28, 2023

The Pitfalls of Leaning into DEI Issues without Conducting Customer Research

April 24, 2023

Survey Finds Consumers Are Wary of Generative AI

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