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Author: Keith Kirkpatrick

State of the CX Market
January 3, 2023

The State of CX in 2022

CX in Logistics
January 2, 2023

CX in Logistics

Airline customer experience
January 2, 2023

Elevating CX Amid Industry Challenges

Physical digital customer experience
December 30, 2022

Phygital Experiences to Drive CX in 2023 and Beyond

Airline automation and artificial intelligence
December 28, 2022

Managing CX via Automation and AI

Aligning CX with product-led growth strategies
December 2, 2022

Aligning CX with Product-Led Growth Strategies

Saying no to customers
December 1, 2022

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

Airline automated customer support
November 29, 2022

Frontier Airlines Eliminates Live Agent Customer Support

November 15, 2022

SugarCRM: Provide a Great CX to Drive Sales and Retention

Movie theater CX survival lessons
November 2, 2022

Applying Survival Lessons Learned from the Movie Theater Industry

Restaurant menu hacks and customization
November 1, 2022

Managing Menu Hacks to Ensure Efficiency and Good CX

Background noise reduction for customer service
October 21, 2022

Background Noise Elimination a Key to Ensuring Good Interactions Through Voice

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