Unlocking Value with AI: Opportunities for Retailers in 2024
Our latest Research Report, Unlocking Value with AI: Opportunities for Retailers in 2024, completed in partnership with Microsoft, covers retailer and consumer perceptions of how and where AI should be deployed, the challenges faced by retailers to deploy AI, and an assessment of the current progress of AI implementations within the retail industry.
Intel and DigitalBridge Group Announce the Formation of Articul8
Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of Articul8, a new enterprise-focused generative AI platform created by Intel and DigitalBridge, and discusses its potential for competing in a crowded market.
Google Announces New AI Powered Tech for Retailers
The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s retail-focused announcements and discuss how these innovations will help retailers improve operations and their customers’ experiences.
Zendesk to Acquire AI-Driven Quality Management Platform Klaus
Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and digital agent performance.
Accelerating Integration Modernization with Composable Development
In our latest Research Brief, Accelerating Integration Modernization with Composable Development, completed in partnership with Tray.io, we cover the factors that contribute to a fragmented and constrained technology stack and development environment, the development approach that delivers results and value quickly and efficiently, and the markers of a technology development framework that prioritizes continuous improvement and the integration of AI and automation.
Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market
In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses six predictions for the enterprise SaaS market, and how they will impact vendors and customers.
Automation Anywhere Launches New Benchmarking Services
Keith Kirkpatrick, Research Director with The Futurum Group, covers Automation Anywhere’s announcement of new benchmarking services designed to help companies maximize their automation investments.
Market Insight Report: Breaking Down Generic versus Specialized ERP Software
In our latest report, Market Insight Report: Breaking Down Generic versus Specialized ERP Software, we provide a comparison of generic ERP software versus specialized solutions, detail factors that should be considered when evaluating an ERP solution and provide a representative sample of several specific ERP vendors’ solutions, describing their target customers, features, and positioning.
Twilio Announces Management Change to Quell Investor Discontent
Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of a CEO change at Twilio and discusses how that change might help to underscore more confidence in the company among investors and customers.
The Enterprise Application Market Outlook for 2024
Keith Kirkpatrick Research Director with The Futurum Group, discusses trends that are predicted to emerge within the SaaS market in 2024 and provides recommendations to vendors seeking to take advantage of them.
Conversational CX Provider Quiq Focuses on Digital CX and Automation
Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique.
WalkMe Analyst Day Recap: Putting DAP Front and Center
Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI.
