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Author: Keith Kirkpatrick

Keith Kirkpatrick

CX in the Telecommunications Industry

Software Platforms, Applications, and Services: Global Market Analysis and Forecasts
Keith Kirkpatrick

Powering Excellent CX in the Utility Services Market

Keith Kirkpatrick

Delivering a Great B2B Customer Experience

Keith Kirkpatrick

Empowering Customers to Become Evangelists

Keith Kirkpatrick

Improving CX and Operations via Self-Service Tools

Keith Kirkpatrick

Generating and Leveraging Insights from Social Media

Keith Kirkpatrick

Using QR Codes to Improve CX

Keith Kirkpatrick

Clarifying the CX Alphabet Soup: CRM and CDP

Keith Kirkpatrick

Driving Better Customer Experiences in the Telecommunications CX Market

Keith Kirkpatrick

Improving Agent Experiences to Drive CX Improvement

Keith Kirkpatrick

Managing Rapid Change in the Retail CX Market

Keith Kirkpatrick

Manufacturing & Industrial: Using MaaS Platforms to Improve CX

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