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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
Cybersecurity
Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
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Experience Unveiled
Marketing: Art & Science
About
Become a Client
Clients and Testimonials
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Author:
Keith Kirkpatrick
July 27, 2021
Keith Kirkpatrick
Industry News
Financial Services CX: Leveraging Digital Assistants to Provide Automation
AI
,
Contact Center
June 29, 2021
Keith Kirkpatrick
Industry News
The Impact of BOPIS, BOSFS, and BORIS on Retail CX, and the Tech Needed to Effectively Deploy These Services
Data Analytics
,
Personalization
June 28, 2021
Keith Kirkpatrick
Industry News
Using Sentiment Analysis to Improve Telecommunications CX and Identify Cross-Sell and Upsell Opportunities
Communications Networks
,
Customer Experience
June 28, 2021
Keith Kirkpatrick
Industry News
Deploying Tech to Ensure Good CX Amid a Travel & Hospitality Industry Labor Shortage
Personalization
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