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Author: Alex Gaw

CX surveys and research studies
Alex Gaw

New Research from MessageGears, Qualtrics, Amdocs, Nosto, and LivePerson

Topics: Consumers and Brands, Employees Struggling at Work, Digital CX, and More
CX customer wins and case studies
Alex Gaw

Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity

Partners Are India Public Sector, myco, Manchester City, GitHub, and Rhone
CX funding news
Alex Gaw

New Funds Raised by Vitally, PalmHR, Ushur, ChangeEngine, and Gigged.AI

Fresh Capital Infusions to Fuel Expansion and Improvement
CX surveys and research studies
Alex Gaw

New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia

Topics Include Importance of Data, Retailer Search Capabilities, In-Store Shopping, and CX Sector Excellence in Saudi Arabia
CX customer wins and case studies
Alex Gaw

Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent

Partners Include Fern Energy, Qualcomm, Airtel, Santander UK, and Virgin Atlantic
Amdocs CX customer wins and case studies
Alex Gaw

Amdocs Teams Up with New Partners in CX Projects

Partners Include Vodafone Ireland, Telefonica Germany, Three UK, and Bank Hapoalim
CX acquisitions and funding news
Alex Gaw

M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft

Acquired: Enspire, WFHomie, Captain Wallet, and Didacte
CX customer wins and case studies
Alex Gaw

Customer Wins for UJET, Sprinklr, Perceptyx, InMoment, and Pisano

Partners Include Outdoorsy, Qatar Business Bureau, Downer NZ, and BKT
Alex Gaw

eGain Announces Integration of Knowledge Hub with Microsoft Teams

The Integration Aims to Boost Worker Productivity
New CX research studies and surveys
Alex Gaw

New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech

Topics: Customer Engagement, CX Budgets, Good vs. Bad CX, Brand Switching, Manufacturing CX
Freshworks-Meta partnership for conversational AI bots
Alex Gaw

Freshworks and Meta Team Up in Major Initiative to Help Lift CX

Conversational AI Bots from Freshworks and Meta Messaging Apps Are Involved
CX funding and M&A announcements
Alex Gaw

New Funding for Workday Ventures, Ushur, OneSignal, and Cleary

Also, QuestionPro Acquires doopoll
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