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Author: Alex Gaw

e-commerce optimization
Alex Gaw

Technology Providers Launch CommX, the Commerce Experience Collective

Online E-Commerce Community Is Founded by Bloomreach, Fast, Mirakl, ShipBob, and Sinch
CX mergers and funding
Alex Gaw

M&A and Funding: Havas, System1, Sendinblue, Omnicom, Upflowy, and Tattle

French and Australian CX Firms Make Waves on M&A and Funding Fronts
cross channel cx funding
Alex Gaw

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

Series D Funding Round Yields $121 Million and $1.2 Billion Valuation
Organizational success research
Alex Gaw

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

Findings Touch Upon Business Success, Phone Calls, Customer Breakups, Subscriber Churn, and AI Implementation in India
Customer wins and case studies
Alex Gaw

New Customer Wins for Amelia, eGain, ISC-CX, ASAPP, and Medallia

Five New Collaborations Extend Across Hospitality, Government, Real Estate, Media, and Telecommunications Industries
hiring employees
Alex Gaw

Concentrix to Double the Workforce at Concentrix Catalyst Division

5,000 New Hires Are Being Sought to Work in Company’s Design and Engineering Offices in India
CX mergers and funding
Alex Gaw

M&A Update on Zendesk, CallTower, Verisk, and Salesforce; Funding for Bloomreach

One Merger Fails, Three New Acquisitions Go Through, and A New Funding Round is Completed
CX research reports
Alex Gaw

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

Reports Look Into Customer Turnover, US Healthcare Workers, Asia Pacific Businesses, Marketing Campaigns, and A Shorter Work Week
CX strategy
Alex Gaw

CXPA Outlines Key Strategic Initiatives for the Year

Tasks for Group of CX Professionals Involve New Research, Certification, and Regional Outreach
CX case studies
Alex Gaw

CX Wins and Case Studies for SAP India, ASAPP, Alida, and Freshworks

Implementations Involve Digital Transformation, Organizational Benefits, Fan Engagement, and Online Agility
Alchemer Customer Feedback Platform
Alex Gaw

Alchemer’s Customer Feedback Platform Finds Favor with Amdocs

The Voice of the Customer Program From Alchemer Helps Amdocs Drive Actionable Insights
Zoom Contact Center
Alex Gaw

Zoom Launches New Contact Center CX Offering

The New Solution Is Video Optimized and Has Unified Communications Capabilities
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Austin TX 78701

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