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Author: Alex Gaw

Alex Gaw

WorkForce Software Fine-Tunes Labor Forecasting Tool

Forecasts Are More Accurate Because of Adjustments Made in the Face of the Pandemic
Alex Gaw

Companies Join Forces to Partner on CX Initiatives

Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office
Alex Gaw

CX Acquisitions and Investments Continue to Make 2022 an Active Year for Market Development

In the News: Cyara, Waterfield Technologies, NLX, IgniteTech, and Meta
Alex Gaw

From Consumers to Workers, New Research Reports Shed Light on a Range of CX Perceptions and Trends

Fresh Reports Reveal Insights from Qualtrics, Salesforce, Verint, HubSpot, and ACSI
Alex Gaw

Worldwide Social Media Ad Spending Soared to New Highs in 4Q 2021

Paid Social Spending Was Up 25% from Previous Quarter
Alex Gaw

CX Acquisitions and New Funding Rounds Are Well Underway in January

Gainsight, Unbounce, and mParticle Announce New Properties; Braze Expands; Genesys, ZingHR, Valtech, and Reputation All Make Headway
Alex Gaw

Brands Must Rethink Customer Data Strategies as Website Cookies Are Retired

Epsilon Survey Says Leveraging First-Party Data Will Be Paramount
Alex Gaw

US Workers 55 Years Old and Older Leave Their Jobs From Lack of Management Support

New Data Also Shows Managers Play Important Role in Employee Retention
Alex Gaw

Merkle B2B Integrates gyro and Merkle|DWA to Create a Full-Service CX Management Offering

Move Brings Together Media and Creative Specialists for Unified Offering
Alex Gaw

Medallia Announces Acquisition of UK Journey Orchestration Firm Thunderhead

The Union Will Target Enterprise Firms in Search of CX and Customer Journey Solutions
Alex Gaw

Customer-Facing Workers in UK Are Burned Out

Overloaded Contact Center Employees Cite Heavier Workloads, but No Promotion or Pay Raise
Alex Gaw

Microsoft Introduces New Features in Teams and Viva to Help Frontline Workers

New Research from Microsoft Also Reveals Frontline-Related Insights
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