Login

Author: Alex Gaw

Boston Mutual customer experience department
Alex Gaw

Boston Mutual Announces New CX Department

New Department Will Create More Streamlined Customer Journey and Enhance CX Overall
Customer experience research studies
Alex Gaw

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
CX customer wins and case studies
Alex Gaw

Customer Wins: HappyOrNot, Emplifi, Avtex Solutions, Satisfyd, and 3CLogic

Partnerships Prove Advantageous for Lexus Manila, Pleasure-Way, Georgia Technology Authority, Berry Companies, and Denny’s
Alex Gaw

Qualtrics Introduces Employee Experience ID and Employee Journey Analytics

The Additions Aim to Help Companies Achieve a Better Understanding of Customers
Oracle customer experience
Alex Gaw

Oracle Adds Customer Data Platform Functionality to Oracle Service

New Oracle Unity Integration Drives More Personalized Customer Service
Alex Gaw

M&A News: Concentrix, Disqo, AskNicely, All for One Group, and OpenWeb

Acquisitions Include ServiceSource, Feedback Loop, Poet, and Adyoulike
Nonprofit customer experience
Alex Gaw

Twilio: Nonprofits Outperform Private Sector in Digital Engagement

But Further Digital Acceleration is Difficult Without Nonprofit Access to Technical Talent
Alex Gaw

New CX Research from LiveVox/Omdia, Khoros, Alida, Reltio, and Telus

Reports Tackle CX Barriers, Agent Attrition, Customer Empathy, Data Management, and Bad CX
CX customer wins
Alex Gaw

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts
Salesforce CRM Analytics
Alex Gaw

Salesforce Launches CRM Analytics With New Features

Retooled AI-Driven Solution Infuses Insights Directly Into Customer Workflows
CX acquisitions
Alex Gaw

M&A News: StackCommerce, Kantar, and Gupshup are Among Buyers in April

Acquired Companies Included The Fascination, Blackwood Seven, AskSid, ExecVision, Vibbio, and BundleB2B
Alex Gaw

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.