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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
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Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
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Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
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The Main Scoop
™
Making Markets Podcast
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Tag: Product Launches
June 2, 2022
Sherril Hanson
Industry News
New EX Products: Cezanne HR, WeSpire, Workhuman, and Others
Gifting, Data Visualizations, Feedback Tools, and ERG Management Are Highlighted
Employee Experience
May 27, 2022
Sherril Hanson
Industry News
New Products, Features Offered by Alida, InMoment, SMG, Qualtrics, Momentive
Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Customer Experience
May 20, 2022
Alex Gaw
Industry News
Qualtrics Introduces Employee Experience ID and Employee Journey Analytics
The Additions Aim to Help Companies Achieve a Better Understanding of Customers
Employee Experience
May 20, 2022
Alex Gaw
Industry News
Oracle Adds Customer Data Platform Functionality to Oracle Service
New Oracle Unity Integration Drives More Personalized Customer Service
Customer Data Platform
May 19, 2022
Sherril Hanson
Industry News
Microsoft Viva Goals Module Highlights a Roundup of New EX Products
LumApps and Quantum Workplace Also Introduce New EX Solutions
Employee Experience
May 4, 2022
Sherril Hanson
Industry News
Qualtrics Launches New Products and Announces a Strong 1Q22
Employee Experience ID and Social Connect Broaden Views of Employees and Customers
Customer Experience
,
Employee Experience
April 26, 2022
Sherril Hanson
Industry News
Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements
Customer Insights and Feedback Solutions Focus on Data Security, Survey Channel Expansion, Automation, Customization, Dashboards, and Analytics
Customer Experience
April 15, 2022
Sherril Hanson
Industry News
Oracle Introduces End-to-End Employee Experience Platform
The Solution is Part of Oracle Fusion Cloud Human Capital Management Product Suite
Employee Experience
March 29, 2022
Alex Gaw
Industry News
Google Launches Cloud Contact Center AI Platform
Expanding From Former Suite of Services, Platform Features AI, Scalability, and CRM Integration
Cloud
,
Contact Center
December 28, 2021
Alex Gaw
Industry News
NICE Features New AI-Powered Robotic Process Automation
New Capabilities Boost ROI by Reducing Time to Production and Maximizing Value of Automation Across the Business
AI
,
Contact Center
,
Customer Data Platform
August 24, 2021
Alex Gaw
Industry News
Twilio Segment Unveils Developer Toolkit to Craft Distinctive CX
Toolkit to Support Custom Configurations for Streamlining Data and Other Capabilities
Customer Data Platform
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