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Tag: Product Launches

Keith Kirkpatrick

Providing Customer Experience on the Go Via Mobile Applications

Organizations Must Weigh Responsiveness and Convenience Against the Potential for Agent Distractions
Sherril Hanson

Announcements from Verint Engage 2023

Open CCaaS, New AI Capabilities, Engagement Data Insights, and Enterprise Experience Management Introduced
Keith Kirkpatrick

Webex Contact Center Incorporates Generative AI Conversation Summaries

Low-Latency Summarization Capabilities to Improve Efficiency and Collaboration
Keith Kirkpatrick

Parsec Highlights Customer-Focused Interface Enhancements to Its MES Platform

TrakSYS’ MES Platform Provides Enhanced Visibility and Usability to Improve CX for Operators and Analysts
Keith Kirkpatrick

Salesforce Unveils Marketing GPT & Commerce GPT for End-to-End Personalization

Generative AI Tools Improve Productivity and Ability to Create Customized Journeys
Keith Kirkpatrick

Sprinklr AI+ Unifies Its Proprietary AI with Generative AI from OpenAI

Generative AI Tech Deployed Across a Full CX Suite Supports Faster Content Creation, Insights, and Next-Action-Generation
Keith Kirkpatrick

Automation Anywhere Launches Generative AI Tools

New Capabilities Permit More Natural Interactions with Applications and Automations Across the Enterprise
Sherril Hanson

Nexthink Assist Launched to Support Digital Employee Experience

AI-Powered Virtual Assistant Helps IT Teams Address Problems More Efficiently
Sherril Hanson

Genesys Broadens Experience Reach with the Cloud EX Launch

AI-Powered Workforce Management Offers a Simplified Path to the Cloud
Sherril Hanson

Delta Airlines Rolling Out Personalized Digital Experience for Mobile Devices

Delta Sync Brings Together Exclusive Content, Access, and Offers to SkyMiles Members
Sherril Hanson

Continuous EX Measurement Allows for Increased Ability to Make Positive Change

Cogito Launches EX Score, Predicting Agent Sentiment After Each Day
Keith Kirkpatrick

SugarCRM Enterprise Release Features New User Experience Improvements

Enterprise+ On-Premises Sales Automation Platforms Gets Upgraded UI, Capabilities, and Interfaces
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