Tag: artificial intelligence

June 26, 2023

Sherril Hanson

Industry News

QuestionPro Acquires PathosAI

Investment in AI Will Help Customers Reap the Rewards of Measuring Emotional Engagement

AI Platforms, Digital Leadership & CIO

June 23, 2023

Daniel Newman

Six Five Webcast

The Six Five – On The Road Partner Edition at MongoDB .local NYC with Globant’s Nico Avila

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead sit down with Nico Avila, North America CTO of Globant for a discussion on Globant’s approach to using AI, and their partnership with MongoDB.

AI Platforms, Digital Leadership & CIO, Enterprise Software, & Digital Workflows

June 23, 2023

mdiamond@futurumresearch.com

Market Coverage

Microsoft Dynamics 365 ERP is Being Revved up by Microsoft Copilot

The Futurum Group Industry Analyst, Michael Diamond shares his thoughts on Microsoft continuing to add more intelligence into its Microsoft Dynamics 365 ERP modules, a move that promises to boost productivity, enhance customer centricity, improve profitability, and strengthen organizational agility.

AI Platforms

June 23, 2023

Keith Kirkpatrick

Industry News

Managing the Challenges of Using the Contact Center Agent as the Human in the Loop

Assessing the Use of Contact Center Agents to Serve as Truth Arbiters for Generative AI

AI Platforms, Enterprise Software, & Digital Workflows

June 22, 2023

mdiamond@futurumresearch.com

Market Coverage

AMD Datacenter & AI Conference Recap: All Eyes on AI and Cost Optimization

The Futurum Group Industry Analyst Michael Diamond shares his thoughts on AMD’s recent Datacenter & AI Conference where the company made a flurry of announcements such as updates to its 4th Gen EPYC server processors (e.g., Bergamo and Genoa-X) targeting the CSP and technical computing segments coupled with its focus on the AI data center accelerator market with its Instinct MI300A, MI300X and AMD Infinity Architecture Platform.

AI Platforms, Data Center

June 22, 2023

Sherril Hanson

Industry News

Announcements from Verint Engage 2023

Open CCaaS, New AI Capabilities, Engagement Data Insights, and Enterprise Experience Management Introduced

AI Platforms, Data Intelligence, Analytics, & Infrastructure, Enterprise Software, & Digital Workflows

June 16, 2023

Keith Kirkpatrick

Industry News

Despite a Rise in AI in CX, People Still Prefer to Interact with Humans

Pega Survey Finds Trust Issues Remain Around the Use of AI

AI Platforms, Enterprise Software, & Digital Workflows

June 8, 2023

Keith Kirkpatrick

Industry News

Twilio’s CustomerAI Technology Enables One-to-One Customer Engagement

Technology Pairs LLM and Customer Data to Provide Granular and Complete Customer Profiles

AI Platforms, Ecosystems, Channels, & Marketplaces, Enterprise Software, & Digital Workflows

June 8, 2023

mdiamond@futurumresearch.com

Market Coverage

Intel Meteor Lake: Placing Bets on On-Device AI

The Futurum Group Industry Analyst Michael Diamond discusses Intel’s recently unveiled new 14th-generation Intel Meteor Lake CPUs that are built on 4-nanometer processes versus its 13th Generation Raptor Lake chips that are built on the 7-nanometer process.