Tag: artificial intelligence

Genpact and ServiceNow to Offer Source-to-Pay Applications
February 16, 2024

Genpact and ServiceNow to Offer Source-to-Pay Applications

Keith Kirkpatrick, Research Director with The Futurum Group, covers Genpact and ServiceNow’s Source-to-Pay application and discusses why this deal may be a blueprint for others to follow in the enterprise...
ActionIQ CXAI Bringis Together Generative AI Data and Content
January 30, 2024

ActionIQ CXAI Brings Together Generative AI Data and Content

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into ActionIQ’s CXAI, a new solution that brings together generative AI data and content to support CX, marketing and...
Employee Experience: A Look Back and A Look Ahead
January 23, 2024

Employee Experience: A Look Back and A Look Ahead

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 employee experience trends as well as a look ahead at what to expect in 2024....
2023 Customer Experience Trends and a Look Ahead
January 18, 2024

2023 Customer Experience Trends and a Look Ahead

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024....
CES 2024: Siemens Ups Developer Profile with Xcelerator Portal
January 17, 2024

The Drill Down

How Are People Feeling About Their Retail Experience? Not Great …
January 17, 2024

How Are People Feeling About Their Retail Experience? Not Great …

Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on IBM’s latest research that shows consumer dissatisfaction with both in-person and online retail shopping experiences and provides key...
Navigating the Legal Landscape New York Times OpenAI and Microsoft Lawsuit
December 28, 2023

Navigating the Legal Landscape: The New York Times, OpenAI, and Microsoft Lawsuit Unveils the Future of Generative AI

Daniel Newman, Chief Analyst at The Futurum Group, shares his insights on the lawsuit between the New York Times, OpenAI, and Microsoft, which serves as a harbinger of challenges and...
Human Touch Still Needed in Customer Service Interactions
December 27, 2023

Human Touch Still Needed in Customer Service Interactions

Sherril Hanson of The Futurum Group digs into recent research from Cogito that points to the continued desire for human agents for customer service experiences....
Arm Cortex-M52 Is Smaller, Adds Power to Bring AI to More Devices
December 13, 2023

Arm Cortex-M52 Is Smaller, Adds Power to Bring AI to More Devices

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights as the Arm Cortex-M52 is smaller and adds power to bring AI to more devices. The tiny Arm...
Why Has Kubernetes Taken So Long to Cross the Chasm?
December 13, 2023

Why Has Kubernetes Taken So Long to Cross the Chasm?

Camberley Bates, VP and Practice Lead at The Futurum Group, explores container native adoption, the rise of AI-driven apps, and the challenges such as observability, resilience, security, and protection that...
AWS and Kyndryl Partner to Build an AI Innovation Factory
December 4, 2023

AWS and Kyndryl Partner to Build an AI Innovation Factory

The Futurum Group’s Steven Dickens and Dave Raffo look at the collaboration between AWS and Kyndryl that will produce an Innovation Factory to boost AI/ML customer adoption by modernizing systems...
Adobe Unveils Project Sound Lift at Adobe MAX in Japan
November 30, 2023

Adobe Unveils Project Sound Lift at Adobe MAX in Japan

Keith Kirkpatrick, Research Director at The Futurum Group, covers Adobe’s Project Sound Lift, a new technology in preview that provides more granular control over sound sources within recorded videos....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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