Latest Industry News
Featured Insights
Key Announcements Center on watsonx.orchestrate, watsonx.data, and Granite 4.0, as IBM Aims to Make AI Agents and Unstructured Data Pivotal for Enterprise Transformation
Nick Patience and Brad Shimmin, analysts at Futurum, share insights on IBM Think 2025, where IBM showcased advancements in its watsonx platform, focusing on IBM Agentic AI, unstructured data, and hybrid cloud to drive enterprise value.
New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
Latest Research
Latest Insights
NEWS BY INDUSTRY
Informatica’s Intelligent Data Management Cloud helps process credit applications 30% faster
Ancywax and Alida will together support organisations in enhancing customer experience through listening and acting on customer feedback
Funding will accelerate innovation, go-to-market expansion and growth in global markets
The Annual Awards Program Honors the Leading Vendors in Sales, Marketing, and Customer Service Technologies
The $33 billion market cap company is set to start its recruitment drive as early as October 1st, 2021
Growth-equity firm adopts Creatio’s no-code platform to automate engagement workflows related to potential portfolio companies
Full details including product roadmap and directions to be revealed at the Alvaria Customer Experience (ACE) event, Sept 14-16, 2021
Brands like Nespresso, L’Oreal, and MetLife Are Early Adopters
Up to 1.2 million American Contact Center Agents Leave Their Job Each Year, Citing Lack of Training, Technology and Career Growth
A self-service solution for large enterprises to quickly discover critical brand insights
Communications Platform-as-a-Service provider collaborates with IBM to add voice capabilities in its intelligent virtual agent
Vantage Circle, a simple and AI-empowered employee engagement solution, announced a strategic partnership with JazzHR, the leading recruiting software provider.
Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
Experience optimization platform honors leading brands and partners in its global network that are setting the gold standard for personalization.
InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment’s XI Platform
