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Ericsson Introduces Wireless-First Branch Architecture for Agile, Secure Connectivity to Support AI-Driven Enterprise Innovation
The Futurum Group’s Ron Westfall shares his insights on why Ericsson’s new wireless-first architecture and the E400 fulfill key emerging enterprise trends, such as 5G Advanced, IoT proliferation, and increased reliance on wireless-first implementations.
Mark Lohmeyer, VP & GM Compute and ML Infrastructure at Google, joins the Six Five team to explore how Google Cloud's customized infrastructure meets the diverse needs of AI and cloud workloads.
Hayete Gallot, President of Customer Experience at Google, joins Patrick Moorhead and Daniel Newman to discuss the evolving role of customer experience in the AI-driven landscape.
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NEWS BY INDUSTRY
AI-Driven Customer Service Platform Emerges from Stealth Mode with 50 A-List Partners and Financing for Major Expansion
Partnership helps reduce manual processes and save cost by automating the management and delivery of a wide range of digital rewards.
Summit Partners’ investment will fuel Optimove’s M&A strategy, hiring and go-to-market of its SaaS application for customer-led growth and retention
Talkdesk Phone unifies collaboration and contact center applications to drive business agility, reduce costs, and provide a better way for hybrid workforces to deliver great customer experiences
Josh Bersin’s HR Tech keynote will discuss how the demand for employee centricity and improved experiences are driving disruption in the HR tech market.
The French high-end tableware brand will collect online feedback to improve client satisfaction as customers increasingly seek the convenience of e-commerce options
While 41% of consumers are prepared to switch brands due to poor experience, only 11% of Canadian business leaders consider themselves customer experience leaders
Olympic Gold Medalist Dominique Dawes and other leaders of change came together to share and learn about the power of connected experiences
Barceló will benefit from the advanced GetFeedback Salesforce integration as it aims to understand and act upon rapidly changing customer expectations
Service enables leaders to drive loyalty across customers’ most meaningful touchpoints
Company Also Announces Update Regarding Conversion of Shares of Class B Common Stock to Shares of Class A Common Stock
Customer experience (CX) technology sets a new baseline but still struggles to satisfy many, finds NTT’s latest CX research
