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Studies Share Singular Focus on the Customer and Surrounding CX Initiatives
Customer Insights and Feedback Solutions Focus on Data Security, Survey Channel Expansion, Automation, Customization, Dashboards, and Analytics
Implications Are Significant on Customer Relationships, Data Transparency, and Consumer Loyalty
Revenue from EX Software and Services is Expected to Reach $14.6 Billion in 2026
Collaborations Benefit Bose, POS Malaysia, UK’s Channel 4, Stellantis, and Renault
Personalization is Key to Meaningful Customer Relationships
Visual Tools Help Clarify Customer Descriptions of Problems and Speed Time to Resolution
Mastercard is New Owner of Dynamic Yield; TTEC Buys Faneuil Assets; and Deutsche Telekom Global Business Gets Ready for NICE CXone
Starting to Build the Foundations for Seamless and Frictionless Virtual Offerings
The Solution is Part of Oracle Fusion Cloud Human Capital Management Product Suite
New Brands Are Common in Telecom, but Rebranding Efforts Can Backfire if Companies Are Not Careful
AI-Driven Authentication, Automated Data Retrieval, Co-Browsing, and More Help Heighten Efficiency
