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Acquisition Will Enhance Zoom Platform with Deeper EX Capabilities
WayMap Mobile App Provides an Indoor and Outdoor Navigation Solution Without Beacons or Wi-Fi
Experience Efforts at Government Agencies Must Extend to Employees
Tools and Techniques to Extract Hidden CX Insights
Topics Include Customer Rewards, CX Investments in Financial Services, and Employee Recognition
Market Opportunity Perspectives from Interviews with Lifesize and IrisCX
Partners Include NASCAR, The RealReal, Capital Bank, MMC, and Hopebridge
Companies Must Invest Time for Upfront Self-Assessment, Careful Vendor Vetting, and Post-Launch Check-Ins
Findings From a New Adobe Survey Reveal the All-Encompassing Influence of the Digital Economy
Companies Acquired Include North Star, Twilio’s IoT Business, Spearline, and Shift 7 Digital
The Transaction is Expected to Create a Diversified Global CX Leader
Interview with Dr. Jason Guardino, Chief Experience Officer
