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Category (news): Healthcare

healthcare brand loyalty
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Andrew Broderick

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

The Future of Patient Experience Requires the Industry to Be Bold Creatively and Strategically
healthcare strategy
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Andrew Broderick

Unblinding Healthcare Strategy to Transform Patient Experience

Providers Need to Recognize That Patient and Consumer Experiences Are Inextricably Linked
Patient experience journey
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Andrew Broderick

Patient Experience Management Reimagined

An Evolving Landscape of Innovation and Technology Solutions to Personalize and Optimize the Patient Journey
Patient experience management
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Andrew Broderick

Patient Experience Measurement Evolves with Healthcare Consumerism

Both CAHPS-Centered and Individualized Approaches to Measuring Patient Experience Are Needed
healthcare workforce
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Andrew Broderick

Recognizing Workforce Experiences to Operationalize Patient Experience

Implementing End-to-End Patient Experience and Workforce Management Solutions Will Help Achieve Improved Patient Experiences
Healthcare contact center
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Andrew Broderick

The Role of Contact Centers in Improving Patient Experiences in 2022

Five Themes Emerge on How Innovative Contact Center Technology Can Help Healthcare Organizations Enhance the Patient Experience
customer wins
Alex Gaw

Companies Seek Out CX Expertise for All Things Customer

mParticle and Søstrene Grene, Radisson Hotel Group and Medallia; Statflo and Wow Mobile Boutique; Amdocs and Cellcom; OpenText and MSIG; Vonage and Visionflex
Digital health investment
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Andrew Broderick

Investment Trends in Digital Health and Patient Experiences

Digital Technology Is Redefining Healthcare Services, With Key Stakeholders Driving Innovation
Alex Gaw

Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform

The Combined Organization Will Reach Millions of Organizations and Patients
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Andrew Broderick

Digital Door Strategies Are Defining a New Era of Patient Experience in Healthcare

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Andrew Broderick

CES 2022: Technology Frontiers and the Digital Future of Patient Experience

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Andrew Broderick

Designing for the Ages: A Strategic Priority in the Older Adult PX

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