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Category (news): Customer Insights & Feedback

customer community
Sherril Hanson

Customer Communities Fuel the CX Experience with Insights and Feedback

Insight Communities Offer Timely, Actionable Data at Scale
CX research reports
Alex Gaw

New Research from AllCloud, Uberall, MIT SMR, Macro 4, and Sorted

Reports Tackle Middle Market and Salesforce, Hybrid Customer Journeys, AI for CX Champions, UK Self-Service, and Delivery Experience
customer feedback management
Alex Gaw

North Highland Acquires Decooda to Accelerate Data-Driven Insights

Acquisition Will Show the “Why” Behind What Motivates Customers or Employees
customer insights product announcements
Sherril Hanson

Medallia, Qualtrics, and Vurvey Announce Insights and Feedback Solutions

QR Code Enhancement, AI/Machine Learning Tool for Unstructured Data, and Metrics to Tie Digital Experience to Spend Are Introduced
CX research reports
Alex Gaw

New Research from Frost & Sullivan, Qualtrics, Mendix, Nudge, and Yotpo

Reports Tackle Organizational, Worker, and Consumer Issues
social media for customer insights and feedback
Sherril Hanson

Social Media as a Channel for Customer Insights and Feedback

Social Media Listening Is an Integral Component of Effective CX Programs
healthcare brand loyalty
Avatar photo
Andrew Broderick

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

The Future of Patient Experience Requires the Industry to Be Bold Creatively and Strategically
Organizational success research
Alex Gaw

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

Findings Touch Upon Business Success, Phone Calls, Customer Breakups, Subscriber Churn, and AI Implementation in India
CX research reports
Alex Gaw

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

Reports Look Into Customer Turnover, US Healthcare Workers, Asia Pacific Businesses, Marketing Campaigns, and A Shorter Work Week
Customer intelligence
Sherril Hanson

Enterpret Launches to Support Customer Feedback Intelligence

With $4.3 Million in Funding, New Startup Helps Analyze Customer Feedback at Scale
CX digital communications
Keith Kirkpatrick

Leveraging Cutting-Edge Digital Communications Channels for CX

Nascent Channels Enable Companies to Expedite Collecting Customer Feedback and Improve Intelligence-Gathering
Employee experience feedback
Sherril Hanson

Customer Insights and Feedback Empowers the EX-CX Link

Integrating Employee Experience with Customer Experience Leads to Satisfied Customers and Successful Businesses
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