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Category (news): Customer Insights & Feedback

Alex Gaw

New CX Research from LiveVox/Omdia, Khoros, Alida, Reltio, and Telus

Reports Tackle CX Barriers, Agent Attrition, Customer Empathy, Data Management, and Bad CX
Customer insights partnerships
Sherril Hanson

Partnerships Announced by Qualtrics, InMoment, Inquba, and Alida

Agreements Deepen Product Capabilities and Sales Reach
CX customer wins
Alex Gaw

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts
Employee engagement
Sherril Hanson

Qualtrics Launches New Products and Announces a Strong 1Q22

Employee Experience ID and Social Connect Broaden Views of Employees and Customers
CX research reports
Alex Gaw

New Research from LivePerson, cdp.com, Simplr, Smart Communications, and Sailthru

Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More
CX acquisition
Alex Gaw

Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers

Acquisition Will Enable Optimized Operations and Expanded Capabilities on Both Sides
Alchemer interview
Sherril Hanson

Five Questions with David Roberts, CEO of Alchemer

Shifting the Conversation Toward Customer Engagement and the Democratization of Feedback
new research studies
Alex Gaw

New CX Research from Mitto, Redzone, Heap, Execs In The Know, UserTesting

Studies Share Singular Focus on the Customer and Surrounding CX Initiatives
customer insights product announcements
Sherril Hanson

Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements

Customer Insights and Feedback Solutions Focus on Data Security, Survey Channel Expansion, Automation, Customization, Dashboards, and Analytics
personalized customer experience
Alex Gaw

Twilio: Investing in Digital Customer Engagement Boosted Revenue by 70%

Personalization is Key to Meaningful Customer Relationships
CX research studies
Alex Gaw

New Research from Glassbox, Talkdesk, UserTesting, Clickatell, and 3radical

Findings Look Into CX Strategy, Brands and Gen Z, Human-Driven Insight, Chat Technology, and Brand Messaging
In the moment customer feedback
Sherril Hanson

TruRating: In the Moment Customer Feedback, With Deep, Actionable Data

The Movement Toward Shorter and Faster Feedback Experiences Helps Fill the Need for More Real Time Data
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