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Category (news): Customer Insights & Feedback

Qualtrics and ServiceNow customer experience partnership
Sherril Hanson

Qualtrics and ServiceNow Partnership Combines CX and EX Support

New App Helps Unify CX, EX, and Operational Data for the Benefit of IT and Customer Agents
Customer experience research studies
Alex Gaw

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Focal Areas Include Return to Work, Agent Readiness, Reduced CX Footprint, Feelings, and Canadian CX Quality
Customer reviews and feedback
Sherril Hanson

InMoment Acquires ReviewTrackers

The Purchase Strengthens and Broadens InMoment’s Experience Improvement Platform
Hotel customer experience
Sherril Hanson

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Medallia Selected by Travelodge (UK); Barceló Hotel Group Chooses Talkdesk
Customer experience technology partnership
Sherril Hanson

QuestionPro Partners with Acquis Cortico-X

Collaboration Brings Promise of Strategic Advisory Services and New CX-Related Products
Customer experience research studies
Alex Gaw

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

Topics Include US CX Index, Customer Care in Social Media, Consumer Digital Experiences, Multilingual Touchpoints, and Self-Service Options
Customer experience for market research
Sherril Hanson

Forsta Extends the Reach of its CX Solutions to Market Research Agencies

Human Experience Partner Program Offers White-Label CX Technology
customer insights product announcements
Sherril Hanson

New Products, Features Offered by Alida, InMoment, SMG, Qualtrics, Momentive

Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Customer experience research studies
Alex Gaw

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Customer feedback data
Sherril Hanson

Taming Customer Feedback Data into Insights and Action

Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Alchemer funding
Sherril Hanson

Alchemer Boosted by Significant KKR Investment

Private Equity Firm’s Majority Investment Will Accelerate Growth Across a Variety of Initiatives
Nonprofit customer experience
Alex Gaw

Twilio: Nonprofits Outperform Private Sector in Digital Engagement

But Further Digital Acceleration is Difficult Without Nonprofit Access to Technical Talent
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