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Category (news): Customer Insights & Feedback

Customer insights and feedback product announcements
Sherril Hanson

Momentive, Conductrics, and Reputation Announce Enhancements and Integrations

New Enhancements Focus on Surveying, Data Integration, and Social Listening
Customer feedback
Keith Kirkpatrick

Enticing Customers to Provide Feedback

Efforts to Seek Customers’ Opinions Should Be Well-Timed and Clear About What Customers Can Gain
Bain NPSx customer experience
Alex Gaw

Bain & Company Launches NPSx for CX Training and Certification

The Digital Venture Draws on Bain’s Decades of Industry Expertise
Customer engagement research study
Alex Gaw

New Harvard Publications Report: Effective Customer Engagement is Critical

But Obstacles Get in the Way of Businesses Obtaining CX Benefits
Alex Gaw

New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile

Research Topics Include Burnout in SMBs, AI in Contact Centers, Engaging with Gen Z, Customer Acquisition Costs, and Shopper Rewards
Customer insights and feedback new products
Sherril Hanson

InMoment, Forsta, LivePerson, and Rectangled Introduce New Products

New Solutions Focus on Customer Feedback and Insights
Customer motivation
Alex Gaw

Persado Launches Customer Motivation Report

First-of-its-Kind Analysis Uncovers the Language and Approaches That Best Resonate with Customers Across Digital Channels
Customer experience journey feedback
Sherril Hanson

Tracking Feedback Along a Customer Journey: cxomni

Taking Data Out of Silos to Create Actionable Insights Can Lead to Better CX
Customer reviews and reputation management
Sherril Hanson

Review Data Grows in Importance as Another Information Stream

Benefits of Reputation Management Are Many if Action is the Key Component
Customer experience research studies
Alex Gaw

Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity

Topics Cover Video in Brand Communications, Banking CX, Speed and Ease of CX on Consumer Loyalty, GigCX Workers, and Customer Data Challenges and Consequences
Customer insights and feedback
Sherril Hanson

Benefits of Insights & Feedback Technologies for End Users

The Need to Better Prioritize Initiatives and Identify Customer Churn Is a Driver for Technology Adoption
Customer experience research studies
Alex Gaw

New Research from Merkle, Twilio, Smart Communications, FullStory, and Emplifi

Topics Center on Brand Loyalty, Personalization, Health Insurers, Inflation, and Gen Z
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