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Category (news): Customer Insights & Feedback

New CX research studies and surveys
Alex Gaw

New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech

Topics: Customer Engagement, CX Budgets, Good vs. Bad CX, Brand Switching, Manufacturing CX
Consumer attitudes about AI and CX
Sherril Hanson

New Research Shows Consumers Believe AI Can Support Positive CX

Dash Research Chats with John Nash, Chief Strategy and Marketing Officer, Redpoint Global
CX surveys and research studies
Alex Gaw

New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys

Topics Include Citizen Satisfaction, CX in the 2022 Holiday Season, Chatbots, and the Consumer-Retailer Divide
EisnerAmper survey on cybersecurity and CX
Keith Kirkpatrick

Corporate Leaders See External Hackers, Internal Staff Errors, as Top Cybersecurity Breach Causes

Increased Customer and Employee Friction May Be Necessary to Thwart Threats
CX surveys and research studies
Alex Gaw

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Topics Covered Include Immersive CX, Inventory Challenges, Innovation, Customer Sentiment, and Employee Retention
Customer Insights and Feedback product and partnership announcements
Sherril Hanson

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

Integrations, Partnerships and Product Enhancements
The Futurum Group Acquires Dash Network
Clint Wheelock
Clint Wheelock

Dash Network Joins The Futurum Group

CX and EX Focus Will Remain Strong; New Investment to Expand Coverage in Enterprise Software
CX surveys and case studies
Alex Gaw

New Research from Info-Tech, ActiveCampaign, Qualtrics, Talkdesk, and EY

Four Reports Examine the Role of CX in IT Service Desks, SMBs, Higher Education, and Retail; EY Research Explores Digital Opportunities for Government
Digital infrastructure for CX
Alex Gaw

Fewer Than 1 in 7 Marketers Possess Digital Infrastructure Needed to
Develop Hybrid CX

New Study from CMO Council Research and SAS Reveals Shortcomings in Current CX Strategies for Winning and Retaining Customers
Customer insights and feedback roundup
Sherril Hanson

CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall

Review Management, Survey Trends, Partnerships, Insights to Action, and Hospitality Feedback Are Topic Areas
Customer Trust
Sherril Hanson

Maintaining and Building Customer Trust in the Face of an Economic Downturn

Techniques to Keep Customers Confident in their Brand Experience
CX surveys and research studies
Alex Gaw

New Research from Partnership for Public Service, Emplifi, Qualtrics, ISG, and IDC

Topics Include Government CX Budgets, 2023 as Year of Authenticity, and the Future of CX
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