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Category (news): Customer Insights & Feedback

Keith Kirkpatrick

Understanding the CX Metrics that Matter

Alex Gaw

Skeepers Group Launches CX Management, A Plug-in to Rationalize Customer Feedback

Brands like Nespresso, L’Oreal, and MetLife Are Early Adopters
Keith Kirkpatrick

Empowering Customers to Become Evangelists

Alex Gaw

Report Findings: Consumers Today Are Largely Unexcited by Brands

Less than 15% of Consumers Expect to be “Wowed” by Their Customer Experience
Keith Kirkpatrick

Generating and Leveraging Insights from Social Media

Keith Kirkpatrick

Balancing Privacy with Patient Convenience in Healthcare

Sherril Hanson

Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic

Keith Kirkpatrick

Using Sentiment Analysis to Improve Telecommunications CX and Identify Cross-Sell and Upsell Opportunities

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