Login

Category (news): Customer Insights & Feedback

Alchemer Customer Feedback Platform
Alex Gaw

Alchemer’s Customer Feedback Platform Finds Favor with Amdocs

The Voice of the Customer Program From Alchemer Helps Amdocs Drive Actionable Insights
CRM gap between perception and reality
Alex Gaw

Validity Report: Confidence in CRM Does Not Match Reality

CRM Data Once Thought Good Turned Out to Be of Poor Quality, Costing Sales
Customer satisfaction
Sherril Hanson

Getting Beyond a Single NPS Score: A Look at QuestionPro’s NPS+

research reports
Alex Gaw

New CX Research Reports Focus on Consumers, Brands, and Employers

Reports From Merkle, Resonate, Redpoint Global, Qualtrics, and Broadridge Focus on Consumer Data Privacy, Three New Consumer Groups in 2022, Brand Loyalty, Flexible Work, and the Need for Improved CX
Alex Gaw

New Reports Address an Array of Present-Day CX Issues

Reports Touch on Employee Wellbeing, Hybrid Work, Positive EX, Fake Reviews, Online Returns, and VoC Programs
Alex Gaw

Companies Join Forces to Partner on CX Initiatives

Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office
Sherril Hanson

Taking a Humanized Approach to Customer Feedback Leads to a More Engaging Experience and Richer Insights

Alex Gaw

From Consumers to Workers, New Research Reports Shed Light on a Range of CX Perceptions and Trends

Fresh Reports Reveal Insights from Qualtrics, Salesforce, Verint, HubSpot, and ACSI
Sherril Hanson

Five Questions for David Solana, Co-Founder and Co-CEO of OPINATOR

Alex Gaw

In Product Reviews, Review Volume and Recency Both Count for Shoppers

Greater Exposure to Reviews Translates to Higher Conversion Rates for Purchasing
Alex Gaw

New Report Affirms Imperative Role of CXM Solutions for 2022

Agility and Speed Are Key Elements This Year, Says GetFeedback Study
Alex Gaw

Activist Investor Jana Partners Calls for Zendesk to Abandon Acquisition of Momentive Global

Jana Says Proposed Deal Will Destroy Zendesk Shareholder Value
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.