Activist Investor Jana Partners Calls for Zendesk to Abandon Acquisition of Momentive Global

Jana Says Proposed Deal Will Destroy Zendesk Shareholder Value

Activist investor Jana Partners is putting pressure on CX software solutions provider Zendesk to call off its proposed acquisition of Momentive Global, the company formerly known as SurveyMonkey, objecting vociferously to a deal that it said presented the wrong choice for Zendesk and its shareholders.

In a letter dated January 3 that was sent to the Zendesk board of directors, Jana said the Zendesk plan to acquire Momentive did not seem to be the result of a carefully considered strategy, but instead appeared to be “a reactive and impulsive decision” made only after Momentive reached out to Zendesk as part of a broad sale process on August 31.

Among the charges leveled by Jana, a New York-based firm and among the top shareholders of Zendesk, was that the acquisition showed “a reckless disregard” of Zendesk shareholder capital. Jana said Zendesk had substantially undervalued the company’s equity at $124 per share, much lower than the midpoint fair value of approximately $176 that had been calculated by Zendesk financial advisor Goldman Sachs.

Jana also accused the Zendesk board of using an artificially depressed stock price in calculating the exchange ratio. Zendesk chose to use the company’s average trading price in the calculation, Jana said, just prior to Zendesk’s announcement of strong 3Q earnings results, which would have driven up the Zendesk stock price as the market reacted to the favorable news.

Jana also charged Zendesk with failing to account for what it called “a substantial execution risk.” A completed acquisition would add a mere 1% to Zendesk’s topline growth rate and about 10% to its future stock price, rates deemed by Jana to be “de minimis”—too trivial or minor to merit consideration—when weighed against the many serious risks presented by the acquisition and Momentive’s “untested” executive team, Jana asserted.

“The merger proxy leaves us baffled by the Zendesk board’s decision to issue billions of dollars of undervalued equity to make its first ever scale of acquisition of a target with questionable strategic merit, significant integration risk, and minimal benefits in even a best-case scenario, all based on what appears to be a total whim,” the Jana letter pointed out.

Considered a very experienced activist investor with plenty of success in the information technology sector, Jana is not in the habit of sending letters to company boards, unless it believes it can significantly improve shareholder value or stop a stock’s value from deteriorating.

Zendesk, the San Francisco-based provider of software as a service (SaaS) solutions for customer support and communications, first announced its intention to acquire Momentive at the end of October last year, in an all-stock deal valued then at approximately $4 billion. Following the announcement, Zendesk’s stock value had plunged 20% by December 3. Momentive’s stock was down even further, by 25%.

Momentive, also based in Northern California like Zendesk, was the former SurveyMonkey, best known for its survey software. Since the Zendesk acquisition announcement last year, Momentive activist investor Legion Partners has also come out in opposition against the union of the two companies. For the acquisition to succeed, both Zendesk and Momentive investors would have to agree to the deal. The vote is expected to occur in late February or early March.

Author Information

Alex is responsible for writing about trends and changes that are impacting the customer experience market. He had served as Principal Editor at Village Intelligence, a Los Angeles-based consultancy on technology impacting healthcare and healthcare-related industries. Alex was also Associate Director for Content Management at Omdia and Informa Tech, where he produced white papers, executive summaries, market insights, blogs, and other key content assets. His areas of coverage spanned the sectors grouped under the technology vertical, including semiconductors, smart technologies, enterprise & IT, media, displays, mobile, power, healthcare, China research, industrial and IoT, automotive, and transformative technologies.

At IHS Markit, he was Managing Editor of the company’s flagship IHS Quarterly, covering aerospace & defense, economics & country risk, chemicals, oil & gas, and other IHS verticals. He was Principal Editor of analyst output at iSuppli Corp. and Managing Editor of Market Watch, a fortnightly newsletter highlighting significant analyst report findings for pitching to the media. He started his career in writing as an Editor-Reporter for The Associated Press.


Latest Insights:

Thomas Sonderman, CEO at SkyWater, joins Daniel Newman to share his insights on SkyWater Technology's innovative approaches within the semiconductor sector and outlines the company's forward-looking strategies.
Google Bringing Significant Features and Enhancements, But Are Key Messages Getting Lost?
Keith Kirkpatrick, Research Director with The Futurum Group, covers Google’s Workspace-related announcements from Google Cloud Next and discusses the impact of these enhancements on workers’ and Google’s strategy.
David Flynn, Founder and CEO at Hammerspace, joins Daniel Newman to shed light on the synergy between AI and storage technologies, discussing the pivotal roles of Hyperscale NAS and Data Orchestration in AI architectures.

Latest Research:

Our latest research report, Endpoint Security Trends 2023, digs into modern attack techniques and how IT and security practitioners can most effectively respond and react, grounded in quantitative survey feedback.
The Futurum Group's latest research report, 2023 Cloud Downtime Incident Report, presents a detailed examination of downtime incidents across major cloud providers. By meticulously collecting and analyzing publicly available incident reporting data, we uncover patterns and practices surrounding outages and incident reporting.
Learn more about the ever-changing mainframe talent acquisition, skill development, and industry trends in our upcoming Research Report. Explore the complex talent flow funnel to learn about the interests and capabilities of students who are specializing in mainframes.