Market SpotCheck: Communications Platforms – Q1 2023 (CY Jan -Mar 2023)

Access the Market Study: Market SpotCheck: Communications Platforms – Q1 2023 (CY Jan -Mar 2023)


This report has been updated since originally released. This report was updated on June 13, 2023.

In recent years our data estimation models have evolved to represent the retail, or “street price”, of communications technologies as this approach reduces the risk of double counting revenue and thereby misstating the market size. Our first release of this report included a mix of retail price and OEM dollars to the vendor which undercounted the market size and created an under estimation of ASPs. This iteration of the report corrects this error and updates all impacted numbers, graphs and tables.

This quarterly market SpotCheck tracks the Communications Platform (CP) Market. Data covers licenses and revenues of Communications Platform providers, online meetings, and enterprise calling. Data is collected directly from the vendors or estimated by The Futurum Group’s Workplace Collaboration practice from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) Futurum Intelligence does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses. This data has been collected or estimated for the following vendors:

  • 8×8/Fuze
  • Adobe
  • Alcatel Lucent (ALE)
  • Alianza
  • ATOS Unify
  • Avaya
  • Cisco WebEx
  • Cisco Broadsoft
  • Dialpad
  • Google
  • GoTo
  • Intermedia
  • Microsoft
  • Mitel
  • Ooma
  • Pexip
  • RingCentral
  • Verizon Bluejeans
  • Vonage
  • Zoho
  • Zoom

Table of Contents:

  • Methodology
    • Our Data Collection, Categorization, and Reporting Have Changed
  • Definitions
  • Market Organization
  • Market Segments
  • Worldwide Summary
    • Online Meetings
      • Global Online Meeting Licenses
      • Global MAUs vs Standalone License
    • Enterprise Voice
      • Global Enterprise Voice Licenses
      • Regional Distribution of Enterprise Voice Licenses
  • Cloud Communications Platforms
    • Global Cloud Communications Platforms License
    • Global Cloud Communications Revenues
    • Global Segment Performance
    • Worldwide License and Revenue Breakout
  • Vendor Rankings
    • Online Meeting Ranking
    • Cloud Calling Ranking
    • On-Premises Calling Vendor Rankings
    • Cloud Communications Platform Vendor Ranking
  • About Us
    • About The Authors
    • About The Futurum Group
  • Notices
    • Copyright Notice
    • License Notice
    • Limitation of Liability Notice


To purchase this product or for more information, please contact Futurum Intelligence Client Services – or (508)-254-7252


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