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Category (Intelligence): Workplace Collaboration Applications & Platforms

Sean Spradling and Marc F. Beattie

1H 2023 Workplace Collaboration Decision Maker Survey – Applications & Platforms

Survey of IT Decision Maker (ITDM) professionals to better understand the current state, use, and intents for workplace communication applications and platforms. In Q2 2023, The Futurum Group surveyed 454 ITDMs who make decisions for or have knowledge of decisions made in their enterprise for the current state, use, and plans of workplace communications. The survey panel included respondents from small-to-large organizations across the United States, Canada, and the UK.
Sean Spradling and Marc F. Beattie

Market Sizing & Forecast: Cloud Communications Platforms – 2023-2027 – Worldwide

This report delivers a market sizing, 5-year forecast, and vendor ranking of the worldwide cloud communications platform market. The Futurum Group provides insight into the following: Cloud Communications Platform revenue and licenses, Enterprise Calling licenses (Cloud Calling & On-Premises, Online Meeting Licenses, License Type Trends, Vendor Ranking. The forecast and related estimates are based on the Futurum Research Cloud Communications Platform Market Data Model, supported by data gathered from 21 communication vendors and feedback and guidance from service providers and IT decision-makers. Sources include quarterly reports, briefings, annual reports, and survey data. This forecast reflects input, guidance, and requests from many key vendors and The Futurum Group partners.
Marc F. Beattie and Sean Spradling

Market SpotCheck: Communications Platforms – Q1 2023 (CY Jan -Mar 2023)

This quarterly market SpotCheck tracks the Communications Platform (CP) Market. Data covers licenses and revenues of Communications Platform providers, online meetings, and enterprise calling. Data is collected directly from the vendors or estimated by The Futurum Group’s Workplace Collaboration practice from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) Futurum Intelligence does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.
Marc F. Beattie and Sean Spradling

2023 State of the Market – Communications Platforms

This quarterly market SpotCheck tracks the Communications Platform (CP) Market. Data covers licenses and revenues of Communications Platform providers, online meetings, and enterprise calling. Data is collected directly from the vendors or estimated by The Futurum Group’s Workplace Collaboration practice from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) Futurum Intelligence does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.
Marc F. Beattie

Market SpotCheck: Cloud & On-Premises Calling Statistics – Full Year & CY Q4 2022 (October – December 2022)

This quarterly SpotCheck tracks the enterprise calling market. Data covers units and revenues of Cloud Calling licenses and On-Premises IP Calling licenses based on quarterly shipment reports provided by the following vendors serving the enterprise calling market: 8x8 (includes Fuze), Alcatel Lucent Enterprise (ALE), Avaya, Cisco, Dialpad, Huawei, GoTo (previously LogMeIn and Jive), Microsoft, Mitel, NEC, OOMA, RingCentral, Atos Unify, Vonage Business, Zoom (Phone). This report provides historical trends and vendor rankings for the current quarter and covers the following regions: North America, EMEA, Asia Pacific, and Rest of World (including China and Latin America).
Sean Spradling

Market SpotCheck: Online Meetings – CY Q4 (Oct-Dec) and Full Year 2022

This quarterly market SpotCheck tracks the Online Meetings (OM) market. Data covers licenses and revenues of online meeting providers based on data received from the vendors or estimated by The Futurum Group from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) The Futurum Group does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.: 8x8 (includes Fuze), Adobe, Avaya, Cisco WebEx, Dialpad, Google, GoTo, Microsoft, Mitel, Pexip, PGi, RingCentral, Verizon/Bluejeans, Vonage, Zoom. This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.
Marc F. Beattie

2023 State of the Market – Enterprise Calling

This report is a year-in-review summary of the enterprise calling market from an analyst, vendor, and enterprise perspective. This report explores users’ wants and preferences, the market, the ranking of vendors by region, and thoughts about 2023. Vendors covered are: Microsoft, Cisco, RingCentral, Zoom, 8x8, Vonage, ALE, GoTo, Dialpad, and Intermedia.
Sean Spradling

Frontline Workers – Sizing the Opportunity for Workplace Communications and Collaboration

This report focuses on one of the two segments of the workforce, specifically on Frontline Workers versus Knowledge Workers. This report provides a framework for vendor product teams to evaluate opportunities in the frontline worker segment with a basis in concrete definitions, categories, broad personas, and counts. Organizations should use this framework as a starting point for the development of their own personas. This report draws on data from the World Trade Organization (WTO), The International Labour Organization (ILO), and ILO’s International Standard Classification of Occupations (ISCO), as well as The Futurum Group’s internal database of qualitative and quantitative research and analysis of enterprise communications platforms, technologies, services, and devices.
Sean Spradling and Marc F. Beattie

Market Landscape: Global SIP – An Analysis of The Providers Managing PSTN Interconnect

This landscape report defines many commonly used terms in the Global SIP market, reveals the primary benefits sought by customers, provides an overview of the major vendors in the market, including segmentation and differentiating characteristics, and offers forward-looking trends that may impact GSIP and unified communications. Vendors researched include: British Telecom (BT), Orange Business Services (OBS), Telefonica, Verizon, LoopUp, PureIP, Lumen, NTT, Colt, Microsoft, Cisco Webex, and Zoom.
Sean Spradling

Market SpotCheck: Online Meetings – CY Q3 2022 (July – September 2022)

This quarterly market SpotCheck tracks the Online Meetings (OM) market. Data covers licenses and revenues of online meeting providers based on data received from the vendors or estimated by The Futurum Group from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) The Futurum Group does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.: 8x8 (includes Fuze), Adobe, Avaya, Cisco WebEx, Dialpad, Google, GoTo, Microsoft, Mitel, Pexip, PGi, RingCentral, Verizon/Bluejeans, Vonage, Zoom. This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.
Marc F. Beattie

Market SpotCheck: Cloud & On-Premises Calling Statistics – CY Q3 2022 (July – September 2022)

This quarterly SpotCheck tracks the enterprise calling market. Data covers units and revenues of Cloud Calling licenses and On-Premises IP Calling licenses based on quarterly shipment reports provided by the following vendors serving the enterprise calling market: 8x8 (includes Fuze), Alcatel Lucent Enterprise (ALE), Avaya, Cisco, Dialpad, Huawei, GoTo (previously LogMeIn and Jive), Microsoft, Mitel, NEC, OOMA, RingCentral, Atos Unify, Vonage Business, Zoom (Phone). This report provides historical trends and vendor rankings for the current quarter and covers the following regions: North America, EMEA, Asia Pacific, and Rest of World (including China and Latin America).
CX surveys and research studies
Daniel Root

Market Spot-Check: Visual Collaboration Software Licensing – Q1 and Q2 2022

License and revenue estimates for January through June of 2022 for Visual Collaboration software. This report details the worldwide market for visual collaboration software including licensing for the first half of the calendar year 2022. It provides statistics on both paid and unpaid licenses, in addition to revenue estimates for the market. The Futurum Group compiled the analysis by collecting data directly from vendors or deriving estimates using known data points such as previous shipment reports, ancillary data, briefing guidance, and publicly available information. This report offers Q1 and Q2 2022 revenue results, license counts, an analysis of the mix and historical trends, and vendor rankings for the current quarter.
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