Insight Type: Industry News

Artificial people
February 22, 2022

Soul Machines Raises $70 Million for Pioneering Work in Digital People

Contact center agent
February 22, 2022

Essential Contact Center Agent Skills

Healthcare contact center
February 21, 2022

The Role of Contact Centers in Improving Patient Experiences in 2022

customer wins
February 21, 2022

Companies Seek Out CX Expertise for All Things Customer

Singapore CX
February 17, 2022

New Center for XM Innovation to Be Built in Singapore

Digital health investment
February 16, 2022

Investment Trends in Digital Health and Patient Experiences

digital banking
February 16, 2022

NAB Case Study: Supporting Interactions Through Digital Messaging

Server Room at Data Center
February 15, 2022

Wavelo Focuses on Adding Flexibility to Telco Billing and OSS

February 15, 2022

Adobe Launches New Mobile Capabilities in Journey Optimizer

February 15, 2022

Hotel Employee Engagement and Retention Continues to Be a Challenge

February 14, 2022

Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform

February 11, 2022

New Reports Address an Array of Present-Day CX Issues

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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