Insight Type: Industry News

Customer experience wins and case studies
July 7, 2022

Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics

July 7, 2022

The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026

New employee experience products
July 6, 2022

New EX Products & Enhancements: Benevity, Motivosity, Submittable, Others

Customer experience mergers, acquisitions, and funding
July 5, 2022

M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared

Medakkua Medicare Stars product launch
July 5, 2022

Medallia Medicare Stars Solution Strives to Improve Patient Experience Ratings

Customer experience research studies
July 4, 2022

New Research from Merkle, Twilio, Smart Communications, FullStory, and Emplifi

Telecom customer experience automated ticket correlation
July 1, 2022

Utilizing Automated Ticket Correlation to Improve CX Responsiveness

Federal government customer experience
July 1, 2022

OMB and GSA Designate $100 Million to Improve CX for the Public Sector

Amazon contact center solutions for CX
June 30, 2022

Amazon Connect Adds Three New Contact Center Capabilities

Customer experience product launches
June 30, 2022

Dialpad, Glassbox, Tattle, and Qualtrics Launch New CX Offerings

Deloitte Digital customer experience
June 29, 2022

Deloitte Digital Unveils TrueServe to Transform Contact Centers

June 29, 2022

Zendesk to Be Acquired for $10.2 Billion by Investor Group

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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