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Insight Type: Industry News

Sherril Hanson

Clarabridge Debuts Clara the World’s First Intelligent Search Assistant for Instant CX Insights

Clara will search across all your customer feedback and interaction sources to give you the answers you need in seconds.
Sherril Hanson

WorkForce Software Partners with SAPinsider, IBM and eightfold.ai on Global Survey Revealing the Current State of Human Experience in the Workplace

When compared to two years ago, 65% of those surveyed put a greater organizational focus on employee experience
Keith Kirkpatrick

The Impact of BOPIS, BOSFS, and BORIS on Retail CX, and the Tech Needed to Effectively Deploy These Services

Sherril Hanson

Kibo Delivers Fully Integrated Personalization Strategy With Personalized Search

Kibo announces enhanced Personalized Search as part of Kibo Personalization offerings
Sherril Hanson

Vonage Contact Center for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange

Solution brings automation, intelligence and global calling capability to Service Cloud Voice, driving enhanced productivity, better agent and customer experiences
Sherril Hanson

SHRM Partners with Qualtrics to Help Members Elevate Employee Experience

Sherril Hanson

ALIDA SECURES US$10 MILLION DEBT FACILITY FROM COMERICA BANK

The debt facility provides working capital funds to enable Alida’s growth strategy
Keith Kirkpatrick

Using Sentiment Analysis to Improve Telecommunications CX and Identify Cross-Sell and Upsell Opportunities

Keith Kirkpatrick

Deploying Tech to Ensure Good CX Amid a Travel & Hospitality Industry Labor Shortage

Sherril Hanson

Salesforce Announces Global Advisory Board to Expand International Growth

Advisors will strengthen Salesforce’s relationships with customers across multiple industries to drive growth and global expansion
Sherril Hanson

Doxim Expands Market Reach, Announces Launch of Omnichannel CCM Solution in the UK

Integrated CCM platform will allow organizations in the UK to excel in omnichannel communications and realize the business value of all customer interactions
Sherril Hanson

LivePerson announces hiring of Ian Kinsella to catalyze continued growth in APAC

Kinsella joins executive team of leading Conversational AI company
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