Insight Type: Industry News

June 30, 2021

Bloomreach Announces Launch of New Content Module

June 30, 2021

Algolia Announces Availability of Artificial Intelligence-Based Recommendation API, Algolia Recommend

June 30, 2021

Medallia Taps Oracle as a Preferred Cloud Infrastructure Provider to Power Medallia Experience Cloud

June 30, 2021

Tealium Introduces Functions, Expanding Customer Data Platform Flexibility without Complexity

June 30, 2021

Clarabridge Debuts Clara the World’s First Intelligent Search Assistant for Instant CX Insights

June 29, 2021

WorkForce Software Partners with SAPinsider, IBM and eightfold.ai on Global Survey Revealing the Current State of Human Experience in the Workplace

June 29, 2021

The Impact of BOPIS, BOSFS, and BORIS on Retail CX, and the Tech Needed to Effectively Deploy These Services

June 28, 2021

Kibo Delivers Fully Integrated Personalization Strategy With Personalized Search

June 28, 2021

Vonage Contact Center for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange

June 28, 2021

SHRM Partners with Qualtrics to Help Members Elevate Employee Experience

June 28, 2021

ALIDA SECURES US$10 MILLION DEBT FACILITY FROM COMERICA BANK

June 28, 2021

Using Sentiment Analysis to Improve Telecommunications CX and Identify Cross-Sell and Upsell Opportunities

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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