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Insight Type: Industry News

Sherril Hanson

Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences
Sherril Hanson

LivePerson and Adobe transform digital experiences with conversational AI and personalization

Combination empowers brands to enrich customer intelligence to increase conversions and sales and build deep, long-term relationships
Sherril Hanson

Talkdesk Financial Services Experience Cloudâ„¢ Reimagines the Banking Experience

First enterprise-grade contact center solution purpose-built for the financial services industry
Sherril Hanson

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues
Sherril Hanson

Talkdesk Healthcare Experience Cloudâ„¢ Reimagines the Patient Experience

First enterprise-grade contact center solution purpose-built for the healthcare industry
Clint Wheelock

Momentive Debuts on the NASDAQ under Ticker Symbol MNTV

Agile experience management company formerly operating as SVMK Inc. will celebrate its relaunch by ringing The Closing Bell® today
Sherril Hanson

Bollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience

Alida empowers Bollé Brands to guide product portfolio expansion decisions with customer insights
Clint Wheelock

Amplitude Announces Confidential Submission of Draft Registration Statement for Proposed Direct Listing

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