Insight Type: Industry News

June 16, 2021

Pipedrive Appoints Experienced Technology Industry Leader Dominic Allon as CEO

June 16, 2021

Qualtrics and Genesys Form New Partnership to Help Companies Deliver World-Class Customer Service Experiences

June 16, 2021

Boohoo Group Selects Bloomreach to Power Unified Customer View and Impactful Marketing Campaigns

June 16, 2021

Heap Unveils Heap Illuminate, A Suite of Tools that Proactively Surface “Unknown Unknowns” in User Behavior

June 15, 2021

Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

June 15, 2021

LivePerson and Adobe transform digital experiences with conversational AI and personalization

June 15, 2021

Talkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience

June 15, 2021

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

June 15, 2021

Talkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience

June 15, 2021

Momentive Debuts on the NASDAQ under Ticker Symbol MNTV

June 15, 2021

Bollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience

June 14, 2021

Amplitude Announces Confidential Submission of Draft Registration Statement for Proposed Direct Listing

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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