Insight Type: Industry News

July 18, 2021

Zoom to Acquire Five9

July 15, 2021

mParticle and Shopify Collaborate to Deliver Single View of Customer Across Every Touchpoint

July 15, 2021

Leadspace Welcomes Bob Strohmeyer as Chief Customer Officer

July 15, 2021

Introducing Nextiva Contact Center to Help Companies Deliver a Differentiated Customer Experience

July 14, 2021

Merkle Set to Acquire Commerce Services Firm LiveArea

July 14, 2021

Twilio Live to Power the Next Wave of Customer Engagement: Interactive Live Streaming

July 14, 2021

Twilio Completes Acquisition of Zipwhip, a Leading Provider of Toll-Free Messaging in the United States

July 14, 2021

Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-time Analytics and Agent Coaching

July 14, 2021

Mobile Marketing Powerhouse Brings Real-Time Campaign Personalization to Shopify Users For The First Time

July 14, 2021

Clarabridge and Five9 Partner to Provide Industry-leading Conversation Intelligence for the Contact Center

July 14, 2021

Qualtrics Launches Experience Design Hybrid Work and Workplaces Solutions, Helping Companies Thrive in the New World of Work

July 14, 2021

CallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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