Insight Type: Industry News

New platform enables businesses to build immersive audio and video streaming experiences that scale to millions

Acquisition strengthens Twilio’s messaging business by offering another affordable, trusted channel option

New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.

Clarabridge announces a groundbreaking new partnership with Five9 that brings industry-leading conversation intelligence and interaction analytics to the contact center. The partnership will help organizations operationalize workflows, perform root cause analysis, and get the most out of customer interactions with cutting-edge natural language understanding and cloud contact center management capabilities.

With Qualtrics, companies can make data-driven decisions around where employees want to work, what they need out of physical office spaces, and which changes can be implemented to fit the needs of their workforce

Drive revenue, improve sales cycles and increase win rates with advanced conversation analytics, including real-time analytics

Innovations bring the power of the Acquia platform to employee experience and broaden global support

Deep Learning experts from French Startup will join Contentsquare AI team

Customer Data Platform leads at a time of accelerated need for first-party data; serves as trusted CDP to more than 100 globally-admired consumer brands including Wyndham Hotels & Resorts, Michaels, and Tapestry, luxury parent brand to Coach, Kate Spade, and Stuart Weitzman

Anaplan Continues to Explore Different Ways to Put the Customer First