Insight Type: Industry News

Adobe digital economy survey
April 10, 2023

The Digital Economy Spurs New Expectations and Opportunities

CX mergers and acquisitions
April 6, 2023

New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured

Concentrix merges with Webhelp
April 6, 2023

Concentrix to Combine with Webhelp in $4.8 Billion Deal

Healthcare patient experience
April 6, 2023

The Permanente Medical Group Combines Technology and Strong Company Culture to Support Patient Experience

CX surveys and research studies
April 6, 2023

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

Customer engagement research
April 6, 2023

Customer Engagement Can Drive Revenue Growth and Support Financial Goals

B2B CX
April 6, 2023

Applying Technology to Support Better B2B Interactions

CX product launches and partnershipss
April 4, 2023

New CX Products: Sprinklr, Five9 and Invoca, InMoment, DHS, Treatwell, and mParticle

Webex AI product enhancements
April 3, 2023

Cisco Introduces New AI Capabilities for Webex

Financial Services CX
April 3, 2023

Serving Financial Services Customers More Efficiently and Effectively

Retailer mobile apps survey
April 3, 2023

More Consumers Are Using Retailers’ Mobile Apps, New Airship Research Shows

CX customer wins and case studies
April 3, 2023

Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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