Insight Type: Industry News

Acquisition Complements Vonage Communications APIs with Packaged AI-enabled Social Messaging and Conversational Commerce Offering

New Heap Journey Maps eliminates blind spots in the user journey for better insights and improved digital experiences

NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational Center across voice and digital lines of business with Value Realization Services

TELUS International ranks #1 in report’s sub-categories of strategy and vision, and growth

Watermark Consulting research finds firms that lead in Customer Experience financially outperform those that lag by a more than 3-to-1 margin in shareholder return

– EY study reveals the rise of the “omnisumer”, a new type of consumer now taking a leading role in the energy transition – Energy customers are more engaged, sophisticated and willing to pay for new energy solutions – Customer-focused transformation gives energy providers new opportunities to differentiate and grow

Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement

New research from TELUS International reveals that 81% of American employees believe that bots have enhanced their work situation since the beginning of the pandemic