Insight Type: Industry News

October 21, 2021

InMoment Announces Appointment of Mehul Nagrani as General Manager, AI Product & Technology

October 21, 2021

Doxim Customer Engagement Management Platform (CEM) Latest Release Increases Staff Efficiency, Streamlines and Optimizes Customer Touchpoints

October 21, 2021

SuiteCX named as a 2021 Technology Leader in Quadrant Knowledge Solutions’ SPARK Matrix for Customer Journey Mapping (CJM), 2021

October 21, 2021

Merkle and TransUnion Partner to Enhance Audience Activation Across Connected TV

October 21, 2021

Olo to Acquire Wisely, a Leading Customer Intelligence and Engagement Platform for Restaurants

October 21, 2021

Online Shoppers Have Big Expectations This Holiday Season

October 21, 2021

Steps to Transform Contact Centers into Engagement Centers

October 21, 2021

New Report From Deloitte Digital and Twilio Reveals Disconnect Between Leader Perceptions and Consumer Values Around Trust, Provides Pathway for Brands to Close the Trust Gap

October 20, 2021

Discount Tire Taps InMoment To Help Enhance Customer Experience for Fleet and B2B Segment

October 20, 2021

CU SOL & CRMNEXT To Partner On CU SAFE Initiative

October 20, 2021

Introducing Twilio Engage, the First Growth Automation Platform for the Digital Era

October 20, 2021

Today at Amazon Accelerate: Amazon Launches New Innovations for Brands as It Announces Over 100,000 Brands Have Joined Its U.S. Store in 2021

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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