Insight Type: Industry News

October 20, 2021

IDC Future Enterprise Resiliency and Spending Survey Highlights Key Findings in the Areas of Customer Experience, Enterprise Intelligence, and Digital Sovereignty

October 20, 2021

Infutor’s Award-Winning Total Consumer Insights Now Offers Consumer-Centric Premium Packages

October 20, 2021

Linc’s Premier CX Automation Solution Now Available in Kustomer App Marketplace

October 20, 2021

Medallia Acquisition by Thoma Bravo Is Approved

October 20, 2021

Alexa Smart Properties for Hospitality Launches in the UK

October 20, 2021

Navistar, Global Truck Manufacturer, Deploys Bright Pattern Contact Center Software for Digital CX Across Mexico

October 20, 2021

Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform

October 20, 2021

Consumers to Businesses: Your Customer Service is Trying Too Hard, and Not Where it Matters

October 19, 2021

CSG XPONENT UNLEASHES THE POWER TO CREATE EXTRAORDINARY CUSTOMER EXPERIENCES FOR LEADING BRANDS

October 19, 2021

NowVertical Group Enters into a Definitive Agreement to Acquire Affinio Inc.

October 19, 2021

Poor Customer Experiences Put $1.9 Trillion in Consumer Spending at Risk Annually, New Qualtrics XMI Study Finds

October 19, 2021

IntelePeer Listed as a Representative Vendor in 2021 Gartner® Market Guide for Communications Platform as a Service

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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