Insight Type: Industry News

October 19, 2021

Clarivate CX Journey Management named as a 2021 Technology Leader in Quadrant Knowledge Solutions’ SPARK Matrix for Customer Journey Mapping (CJM), 2021

October 19, 2021

Survey: More US Employees Feel Empowered to Discuss Well-Being Issues With Employers

October 19, 2021

Strategies for Providing an Excellent CX in Real Estate

October 18, 2021

Nine in 10 Americans Believe Bots Will Be Important for the Future of Work

October 18, 2021

Cuisinart Selects Optimizely to Accelerate Digital Transformation

October 18, 2021

Kore.ai Announces Workplace Experience Optimization Solutions at Gartner IT Symposium/Xpo 2021

October 18, 2021

Majority of Consumers will Actively Help Companies Improve Their Customer Experience, but Believe Brands Aren’t Listening: Alida Study

October 18, 2021

CallMiner Acquires Audio Capture Provider OrecX

October 18, 2021

Emplifi Unveils New Voice of Customer Features to Give Brands AI-Powered Marketing, Sales and Customer Service Capabilities

October 18, 2021

NTT DATA Empowers Work, Workers and Workspaces

October 18, 2021

S&P Study: CX-Driven Firms Provide Higher Equity Yields

October 18, 2021

Managing CX Amid Supply Chain Delays and Disruptions

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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