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Category: Unified Communications

Shelly Kramer

Latest Enhancements to Zoom IQ for Sales Give Sales Teams the Intelligence They Need to Close Deals

Futurum principal analyst Shelly Kramer takes a look at the recent enhancements to Zoom IQ for Sales, which gives sales teams valuable intelligence from video conferencing along with their sales phone calls that can help them close deals, be more effective salespeople, better serve customers, etc. And the addition of the Microsoft Dynamics 365 native integration should be a game-changer for a lot of sales teams as well.
Cisco Live 2019
Daniel Newman

The Recent Cisco Live! Event

The Six Five team discusses the recent Cisco Live! Event.
Zoom and Genesys partnership
Alex Gaw

Zoom and Genesys Expand Partnership with New CX Offering

Partnership Solution Integrates Zoom Phone and Genesys Cloud CX
CX mergers, acquisitions, funding
Alex Gaw

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
Daniel Newman

Cisco Q3 Revenue Hits $12.8B, Flat Year-over-Year, While Non-GAAP EPS Up 5%, as Financial Impacts Arrive Due to Covid-19 Lockdowns in China and the War in Ukraine

Futurum analysts Daniel Newman and Todd R. Weiss examine Cisco’s Q3 results, with revenue hitting $12.8B, which was flat year-over-year, as financial impacts arrive due to Covid-19 lockdowns in China and the war in Ukraine.
mdiamond@futurumresearch.com

New Poly Sync 10 Speakerphone Brings All-in-One Functionality to Employees Making the Transition to Hybrid Work and Needing Improved Collaboration Features

Futurum analyst Michael Diamond looks at the latest Poly Sync 10 all-in-one speakerphone and explains how it bridges the needs of work-from-home employees who are transitioning to hybrid work while seeking improved collaboration features.
Daniel Newman

Making Markets EP29: Zoom Continues to Grow and Delight Despite Market Gyrations – With CFO Kelly Steckelberg

Making Markets EP29: Zoom Continues to Grow and Delight Despite Market Gyrations – With CFO Kelly Steckelberg. A new Making Markets episode with Daniel Newman.
Shelly Kramer

Mitel Announces Subscription-Based Models for All Flagship Platforms

Futurum’s principal analyst Shelly Kramer explores Mitel’s move to subscription-based models for its flagship platforms. She explores the implications of the move for both customers and for Mitel’s bottom line and how this first of what will likely be many offerings fits perfectly into Mitel’s strategy of meeting customers where they are, serving their present needs, and helping to futureproof their organizations moving forward.
Zoom Contact Center
Alex Gaw

Zoom Launches New Contact Center CX Offering

The New Solution Is Video Optimized and Has Unified Communications Capabilities
Daniel Newman

Cisco Posts Solid Q2 Results

The Six Five team discusses Cisco's Q2 earnings results.
Daniel Newman

Cisco Pivots to Software and Posts Solid Q2 Results

Futurum principal analyst Daniel Newman provides his take on the Q2 earnings of Cisco. Under Chuck Robbins’ leadership, the company is making a strategic pivot to become a more software-focused company and this set of numbers is an indicator of the success of this mission. Newman explores the fundamentals of the business and looks beyond the Splunk acquisition rumors and what’s ahead.
Sherril Hanson

Birdeye Chosen by Zoom as Customer Experience Platform for Customer Insights

Birdeye AI helps Zoom transform customer feedback into insights and actions.
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