Category: Enterprise Software & Digital Workflows

April 21, 2022

Salesforce Renames Tableau CRM ‘Salesforce CRM Analytics’

Futurum principal analyst Shelly Kramer provides analysis of Salesforce’s renaming of its Tableau CRM product to Salesforce CRM Analysis and discusses the impact of recently announced features to be rolled...
April 20, 2022

Amazon Web Services and Google Cloud Roll Out New Training and Certifications in a Move Designed to Enhance Channel Partner Offerings

Futurum analyst Michael Diamond discusses recent announcements by Amazon Web Services and Google Cloud around the roll out of additional training and certification programs, exploring why these programs are not...
visual engagement
April 20, 2022

Using Visual Engagement Techniques to Improve Customer Support

April 18, 2022

Google’s iFixit Partnership Strengthens the Company’s Sustainability Initiatives and Addresses Customer Needs in the Process

Futurum analyst Michael Diamond explores Google’s new partnership with iFixit and discusses how it ticks boxes on sustainability and working towards a more circular economy, affords the company with some...
April 15, 2022

Zoom for Government Earns Provisional IL4 Authorization from Department of Defense

Futurum’s principal analyst Shelly Kramer examines the impact of Zoom for Government achieving Provisional IL4 Authorization from the Department of Defense and why that’s an important accomplishment for the video...
April 14, 2022

Qualcomm and Stellantis Announce Multi-Year Deal to Bring Snapdragon Digital Chassis Tech to New Vehicles

Qualcomm and Stellantis announced a multi-year agreement to bring Snapdragon® Digital Chassis Solutions to 14 Stellantis brands. Futurum’s Daniel Newman breaks down the details of the deal, offering insight into...
April 14, 2022

Fintech Startup Brex Releases Financial Software Platform Brex Empower

Futurum principal analyst Shelly Kramer covers the release of Brex Empower, a new platform from fintech startup Brex focused on financial management solutions designed to speed up the pace of...
April 14, 2022

Mavenir and Aspire Technology Announce Collaboration to Advance Open RAN Market Availability

Mavenir and Aspire Technology are working together to spur the testing of O-RAN compliant radios using Aspire’s Open Network Labs in Europe. Futurum’s Ron Westfall examines why speeding up O-RAN...
Contact center technology
April 14, 2022

Incorporating Technology to Improve Contact Center Agent Performance

April 13, 2022

The Six Five Summit 2022

The Six Five team discusses the upcoming 2022 Six Five Summit....
April 13, 2022

Using Session Replay to Improve CX Interactions

CX travel and hospitality products and customers
April 12, 2022

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

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