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Category: Enterprise Applications

Virtual customer support
Alex Gaw

Virtual CX Will Become a Mainstream Frontline Support Channel by 2028

New Research from Content Guru Also Reveals Insights from CX Pros for Next Year
CX Innovators Tealium
Clint Wheelock
Clint Wheelock

CX Innovators: Heidi Bullock, Tealium

Creating More Personalized Customer Touchpoints Using Strategic Technology and Effective Business Processes
Mitel Hybrid Work
Shelly Kramer

Making Hybrid Work Work as a Long-Term Solution

The hybrid work model remains a reality for many organizations following the pandemic. Futurum's principal analyst Shelly Kramer explores the shift to hybrid work and how it has shown that work is less about a physical place and all about the ability to collaborate and be productive.
CX Innovators eGain
Clint Wheelock
Clint Wheelock

CX Innovators: Ashu Roy, eGain

Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
Craig Durr
Craig Durr

CommonGround Raises Additional $25M to Help Build an Immersive Virtual Meeting Experience

Wainhouse senior analyst Craig Durr covers news of CommonGround’s raise of an additional $25 million to help build an immersive virtual meeting experience. Will it fly, and ultimately integrate into other platforms, or will the tech be used to inform others in the video collaboration space? With a total of $45 million in funding, it will be interesting to watch.
Steven Dickens

Couchbase Continues Upward Trend in an Increasingly Competitive Database Space

Futurum senior analyst Steven Dickens provides his take on the latest updates from innovative database vendor, Couchbase, as it looks to deepen the partnership with AWS and announces robust Q3 numbers that give an insight into the progress the company is making.
Daniel Newman

Salesforce Q3 2023 Revenues up 14% YoY

Futurum analysts Daniel Newman and Michael Diamond discuss Salesforce’s Q3 2023 earnings results, coupled with the adjustments it has made, should help propel the company for market share gains and profitable growth in the future.
Shelly Kramer

Pexip Partners With Vbrick to Optimize Business Video Security and Management

Futurum principal analyst Shelly Kramer covers the recently announced partnership between Pexip and Vbrick, focused on bringing secure video recordings — and a host of other features — to the enterprise.
Shelly Kramer

SAP Launches SAP Build its Low-Code Platform, and Partners with Coursera to Empower Developers and Businesses

Futurum principal analyst Shelly Kramer covers announcements from SAP made at its recent TechEd conference, including the launch of SAP Build, a low-code offering on the SAP Business Technology Platform, as well as news of SAP’s partnership with Coursera and what that means for equipping both developers and businesses with much-needed technical skills.
Shelly Kramer

Successful Rapid Transformation of Life Sciences Industry Relies on Collaboration — and Box has the Right Tech Solutions to Facilitate That

In this episode of the Futurum Tech Webcast, Futurum principal analyst Shelly Kramer is joined by Manu Vohra, Managing Director, Global Life Sciences for Box, for a conversation on collaboration in the life sciences industry and exploring how Box’s Content Cloud for Life Sciences is playing a big role in helping organizations speed their digital transformation journeys.
Steven Dickens

IBM and AWS Partner to Drive Mainframe Modernization

Futurum senior analyst Steven Dickens provides his take on the latest updates from IBM as it looks to partner with market-leading cloud provider AWS. As enterprises look to embrace a hybrid multi-cloud strategy, new models for consuming software and modernizing mainframe platforms abound. This partnership, which was once incredibly unlikely, provides a vision for the future.
Shelly Kramer

The Content Cloud for Life Sciences Securely Streamlines Seamless Collaboration

In this latest research brief, The Content Cloud for Life Sciences Securely Streamlines Seamless Collaboration — done in partnership with Box — Futurum analyst Shelly Kramer explores the current state of collaboration in the life sciences industry and analyzes the growing need for a secure, frictionless collaboration platform.
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