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Category: Enterprise Applications

Daniel Newman

IBM Launches watsonx: Powerful New Platform for AI Base Models

The Futurum Group’s Chief Analyst, Daniel Newman, shares his thoughts on IMB’s watsonx launch, a powerful new AI and data platform that brings advanced AI to enterprise clients and will allow organizations to scale with speed.
Dave Raffo

Pure Storage adds MongoDB Enterprise Advanced into Portworx Data Services

Dave Raffo, senior analyst at Futurum Research (formerly known as Evaluator Group), covers the Pure Storage and MongoDB partnership that brings together a storage leader with one of the top NoSQL database providers and value this partnership will bring to ITops.
Randy Kerns
Randy Kerns

IBM Lakehouse as Part of watsonx.data for AI and Analytics

Randy Kerns, senior strategist at Futurum Research (formerly known as Evaluator Group), shares his thoughts on IBM’s recent announcement of launching a new Lakehouse with watsonx.data, named IBM watsonx.data, a new AI and Data platform for enterprises.
Keith Kirkpatrick

TTEC Holdings Announces Expanded Suite of Generative AI-Enabled CX Solutions

Generative AI Tools Will Help Support Live Agent Performance Improvement
Keith Kirkpatrick

Designing Virtual Agents and Chatbots for Better Customer Engagements

TalkDesk Conversation Expert Highlights Best Practices for Virtual Agent Design
Shelly Kramer

IBM and Stony Brook University Selected to Anchor the New York Climate Exchange by the City of New York

The Futurum Group’s Shelly Kramer examines the selection of both IBM and Stony Brook University by the City of New York to anchor the New York Climate Exchange, an institution for a new center for climate change and resiliency research on Governors Island.
Keith Kirkpatrick

Five9 Renaming CCaaS Solution; Highlights New Customer Case Studies

Vendor Seeks to Highlight Platform’s Full CX Capabilities, Beyond Just Live-Agent Customer Service
Webex AI product enhancements
Keith Kirkpatrick

Cisco Focuses on Speedy Implementation and Complexity Reduction to Win Customers

Banking Customers Turn to Fast and Flexible Solutions to Handle Agent Onboarding and Hybrid Work
Steven Dickens

BMC Updates Core Control-M Offering and Focuses on Expanding Orchestration Framework

The Futurum Group's Steven Dickens writes about the latest developments from BMC Software with the announcement of the latest version of the venerable Control-M solution. As enterprises look to streamline and optimize operations to reduce costs and improve their operational execution, workload scheduling and orchestration is an area where significant savings and improvements can be made. The latest version of BMC Control-M ushers in a plethora of new updates that will resonate with enterprise clients.
Shelly Kramer

Zoho Unveils Zoho Apps, a New Suite of Offerings Designed to Attract and Assist Entrepreneurs and Solopreneurs

The Futurum Group’s president and chief evangelist Shelly Kramer shares thoughts on announcements from Zoho focused on serving the small to midmarket customer with Zoho Apps, a suite of offerings designed to assist even in the early stages of business startup. Zoho Apps is designed to assist in myriad ways, but there are still some challenges ahead.
Keith Kirkpatrick

LivePerson Launches Generative AI Products and Tools

Deployment of New AI Tools Includes a Focus on Customer Safety and Control
Clint Wheelock
Clint Wheelock

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